Service Advisor - Automotive

Job Type:
Job Sector:
North West
£22,500 to £22,500 per annum
Salary Description:
£22500 - £22500 Per Annum + Bonus & Benefits
Job Ref:

Do you have proven experience of delivering excellent customer service within an Automotive dealership?

Would you like to develop a long term career within a prestigious business?

If the answer is YES, we want to hear from you! Hatfields have a fantastic opportunity to work as part of the customer service team at prestige Land Rover retailer in Liverpool.

- Competitive salary of £22,500 per annum + Monthly bonus
- 22 days holiday + Bank Holidays
- Manufacturer discounts up to 35% off new vehicles
- Access to 1000's of discounts at various high-street stores, supermarkets, restaurants & cinemas,
- Childcare voucher scheme & cycle to work scheme

These are just some of the reasons our Service Advisors enjoy working at Hatfields.

What will I be doing?

Joining our team as Service Advisor you will achieve the highest possible customer satisfaction.

Service Advisors are responsible for greeting customers as they drop off their vehicle for servicing, updating them throughout the day as to whether there is additional work that needs to be carried out and informing them of the costs involved. You will liaise with the workshop and parts department to obtain regular progress updates, producing invoices for the customer and generally ensuring that the whole service process runs smoothly for the from start to finish.

Customer follow up will also be required to maintain contact and ensure they were completely satisfied, that their expectations were met, any issues are addressed and their custom is retained. You will maintain data quality by accurately and vigorously collecting, managing and inputting all customer contact and vehicle data into an IT system.

This is a full Time position, working 8am - 6pm Monday to Friday with Saturday mornings on a rota

What do I need?

If you have previous experience as a Service Advisor within a fast paced automotive dealership, this could be the ideal role for you. You also need:

- A friendly and personable approach
- Excellent communication and customer service skills.
- Ability to generate sales and profits whilst maintaining the bond of trust with customers.
- Excellent telephone and face-to-face communication skills
- Strong Administration skills
- Experience of Pinnacle would be an added bonus!

About Hatfields

Hatfields are one of the Sunday Times Top Track 250 private companies, recognising our continuing profit growth. We pride ourselves at Hatfields to deliver great service to our customers and support each other in the business regardless of department. We have created a great atmosphere for all staff but work hard to achieve our results.

This is an exciting opportunity to join one of the largest family owned and managed businesses in the North of England. If you have a passion for customer service and have the skills to excel as our Service Advisor, click apply now!

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.

Contact Details:
Tel: 02392856811
Contact: Abbie Hodell

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