Customer Relations Advisor

Job Type:
Permanent
Job Sector:
Customer Service
Region:
South East
Location:
Tonbridge
Salary:
£18,000 to £18,000 per annum
Salary Description:
�18k per year
Posted:
26/03/2019
Recruiter:
TalentSpa Recuitment
Job Ref:
MM/TraRelAd

Customer Relations Advisor

Location: Tonbridge

Salary: �18,000+ (dependent on experience)

Hours: Flexible shift pattern across 7 days

Job type: Full- time

About Master of Malt:

Master of Malt is a multi-award-winning online drinks retailer, with a particular passion for whisky, gin, and other premium spirits. Where our true passion lies, however, is in delivering extraordinary drinks experiences. This is less about flogging bottles and more about the process; how we aid learning and discovery, etc. It's about connecting people with every drinks-related experience that can be conceived of, in the most delightful way imaginable.

Our team is made up of incredibly talented individuals across engineering, data, operations and marketing. We're an innovative and fast-paced business, and a truly unique place to work - full of great people and delicious drinks (over 16,000 different spirit lines, seriously!), which include our own award-winning brands. We want you to be part of it!

This is a truly exciting time to join our amazing company, working to change and innovate a very cool industry and to be a leader in how we build out the experience for our customers.

Working as a Customer Relations Advisor is more than taking calls and placing orders. Our service team is responsible for a range of crucial functions that make our business flow and keep our customers happy. You'll be learning a whole lot about whisky, gin and other spirits, dispatch and logistics and handling your own customer accounts in addition to much more.

Responsibilities of the Customer Relations Advisor:

* Managing queries via phone, social media, email and instant chat. You'll be the first point of contact for our customers, so an attentive manner is a must
* Reviewing and processing orders
* Account management and relationship building
* Placing, processing and invoicing orders.
* Dealing with International documentation required by HMRC
* Liaising with courier and logistics companies to ensure the successful delivery of orders.
* Meet personal/customer service targets and look to exceed them.
* Identify opportunities to improve processes, make recommendations, to help achieve the highest levels of customer satisfaction.
* Work with customers to address complaints and resolve queries as quickly and effectively as possible.
* Provide exceptional customer support at all times.

Requirements of the Customer Relations Advisor:

* Strong customer service experience, ideally from within the retail or hospitality industry who have a passion for customer service and want to build a rapport with our customers.
* Ability to talk confidently about our services.
* Self-motivated, with the ability to plan and organise workload whilst taking into account changes and prioritising incoming calls.
* You will need to have the ability to follow direction.
* Attention to detail is a must.
* Great communication skills, which will come into play when dealing with our customer's requirements for their orders and understanding their needs
* Flexible shift pattern - Which may include weekend shifts.
* Team Player.
* Positive Attitude.

Benefits of becoming the Customer Relations Advisor:

* Other than the standard benefits you'd expect to see from a business (think pension, cycle-2-work scheme, free eye care vouchers, childcare vouchers) we also offer...
* Free food - A hungry worker is not a happy worker. We stock our kitchens with what yo

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .
Email:

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