Assistant Operations Manager - The O2

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TalentSpa Recuitment
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Assistant Operations Manager - The O2

CSP Ltd. are a leading service provider specialising in venue & event management. We work in partnership with leading sports and entertainment venues in the UK providing a number of services including; internal and external traffic management, security & stewarding and crowd management services.

We now have an exciting opportunity to work at The O2 as Assistant Operations Manager. You will be required to manage all aspects of the day to day operational activities which occur on The O2 site, and support Operations in planning and managing the delivery of a service which exceeds the clients, customer and user expectations.

Job Outline

The O2 Assistant Operations Manager supports the management of the delivery of the O2 the contract and the account management.

This role reports to the CSP Commercial Operations Manager at the O2 and is based at the O2 Parking Management Office Greenwich.

Key Duties & Responsibilities

* Support the Management of the delivery of a contract & for the account management of that client.

* Operational planning, on site delivery and post event conclusion; work closely with the venue operations team to ensure all requirements are established and appropriate resources provided, on time and to budget, providing an integrated service.
* Creation, implementation and ownership of individual event day strategy.
* Attending pre and post event Stakeholders meetings as and when required.
* Providing leadership, direction, coaching, counselling and development paths for reportees.
* Develop best practice and procedures.

* Ensure staff and other resources are in place for a high standard of service delivery. Staff administration such as collating staff availability, booking of staff, managing check in and payroll reconcilliation queries.
* Provide excellent customer service for visitors, clients, external agencies and internal customers through planning, staff training, briefing and implementation of procedures and best practice.
* Identifying opportunities for CSP additional services.
* First Line maintanence of all automated Parking equipment.
* Cash reconciliation on an as and when basis of both pay on foot machines and manual ticket sales.
* Training and development of staff.
* Health & Safety - Risk Assessments & procedures and other documentation as required.
* Maintenance of Operations Manual/s.
* As required, other Management responsibilities and special projects.

Competencies & Skills Required

* Ability to prioritise, be proactive, take the initiative and work to deadlines.

* Evaluate conflicting priorities and be able to drive forward solutions to multiple challenges being presented for resolution in the same timeframe
* Excellent presentation, oral and written communication skills.
* Articulate and the ability to communicate with clients, managers and staff at all levels.
* Strong character and outgoing personality, whilst being calm and collected.
* Highly presentable.
* Professional, committed, reliable and trustworthy.
* The ability to exercise tact and discretion, and maintain confidentiality at all times.
* Excellent interpersonal skills.
* Highly customer and service focused.
* A team-player and experienced in effectively managing a team.
* Excellent organisational and administrative skills.
* Ability to work under pressure.
* Confident IT skills - proficient in Microsoft Office.
* Full UK Driving Licence


Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .

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