Senior Customer Service Receptionist

Job Type:
Job Sector:
Catering, Hospitality
South East
Salary Description:
�18,000 per annum
TalentSpa Recuitment
Job Ref:

Senior Customer Service Receptionist

Location: Sandy Balls, New Forest

Salary: �18,000 per annum

Hours of Work: 40 hours per week, including weekends and bank holiday's

About the Company:

Our clients resort is a UK holiday park operator, with 6 parks in Lincolnshire, Isle of Wight, North Wales, Hampshire, Hayling Island & Essex.

Each park make the most of its unique and beautiful surroundings and has its own individual appeal. And their parks are jam-packed with fantastic facilities and great entertainment to keep every member of the family grinning from ear to ear.

Their team are on a mission: to make your break brilliant. They love seeing people have fun, and their friendly and capable attitude is part of the unique their clients resorts atmosphere.

They are proud to say that they care. Your holiday experience is their top priority and they go that bit further to make sure you're having the best time. Nothing is too much trouble.

Senior Customer Service Receptionist Responsibilities:

You will be reporting to the Guest Experience Manager and will be charged with providing such a great service to their holiday home owners and residents, that they can't imagine leaving them. Our client is not your average holiday company. Their guests, including their owners and residents, come to their UK resorts to experience a world away from the day-to-day and their job is to surprise and delight them at every turn.

For you, this includes:

* Liaising with owners and residents, ensuring they are satisfied, dealing with issues and helping them in any way they need
* Managing their subletting process for owners, including grading holiday homes, overseeing the cleaning and maintenance throughout the letting season, managing the accounts and liaising with owners
* Arranging owner's events and parties
* Liaising with and helping out colleagues onsite to ensure that their service to owners and residents is always excellent

One more thing... owners and residents are here all year round, so you may need to work your magic on bank holidays and weekends too.

Senior Customer Service Receptionist Responsibilities:

* Outstanding people skills - friendly, patient and always ready to help
* Exceptional organisation skills and able to keep a good few plates spinning
* A solid understanding of budgeting and finance
* Experience in a customer-facing role
* It's the icing on the cake if you have experience in the holiday sector specifically, but don't worry if you haven't, they provide plenty of training.

Senior Customer Service Receptionist Benefits:

* Up to 50% off holidays at all locations
* Free use of their swimming pools and other facilities
* Discounts on their delicious food and drinks
* Fantastic offers and benefits on hotels, resorts, flights, cruises, car hire, travel insurance and more through membership of a travel industry travel club

If you think you are suitable for the Senior Customer Service Receptionist role then please apply now!

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .

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