Customer Service Engineer

Job Type:
Job Sector:
Customer Service
South East
£20,000 to £25,000 per annum
Salary Description:
£Competitive + Comprehensive Benefits
Job Ref:

Customer Service Engineer – Full Time – Permanent – Harwell – £Competitive + Comprehensive Benefits

Do you have previous experience in a coordination, B2B, customer focussed, internal sales, production support, QA or similar role?

Are you an efficient communicator able to provide excellent customer support and coordinate the office operations?

Would you like to fulfil a Customer Service Engineer role for a successful and leading Sterilisation company?

If so, Steris are looking for a Customer Service Engineer to join their dedicated team in Harwell! As the Customer Service Engineer, not only will you have experience in a customer facing, internal sales or similar role, you will be an efficient communicator with a proactive and focussed attitude. Your role will encompass activities that will support the operations team while delivering fantastic customer communications and admin duties surrounding this.

If this Customer Service Engineer position sounds like an exciting opportunity for you, please apply today!

About Steris

STERIS is a leading provider of infection prevention and other procedural products and services. The company is focused primarily on healthcare, pharmaceutical and medical device customers. Our mission is to help our customers create a healthier and safer world by providing innovative healthcare and life science products and service solutions around the globe.

As our world continues to grow, we know the threat of infection is something we need to diminish each and every day.  That's why our story began back in 1985, when we were known as Innovative Medical Technologies.  Shortly after, we changed our name to STERIS, and we haven't stopped growing ever since.  Over the years, we've acquired several companies, all in the name of helping our customers create a healthier and safer world.  Now we have over 12,000 people working, learning and growing together and we are doing business in over 52 countries.


The Role

As an Customer Service Engineer for Steris you will coordinate various office tasks and functions to ensure the smooth running of office operations and processes. You will also be responsible for working closely with customers to support the internal sales duties.

Other Customer Service Engineer duties will include:

Acting as the 1st point of contact to deal with dosimeter sales and associated customer communication
Organise and work alongside freight companies to arrange deliveries of products to customers globally
Deal with export licences and government organisation to ensure correct dispatch paper work and licenses are available for shipment
Provide marketing support for the Dosimeter sales
Support and deputize for any other members of the Management team when necessary
Manage projects and objectives set and agreed with the General Manager that aid the business and financial objectives
Work within Quality procedures and instructions
Report any issues or concerns that may arise relating to any processing of Health and Safety issues
Prepare and implement QA documentation for sales and production
Support day to day operations through management and support of the site admin function


Key Skills, Responsibilities and Attitudes

Minimum of 3 years experience in an internal sales, production, QA or similar role
Strong communicator- both written and verbal
Excellent customer facing skills
Logistical and organisational skills
Strong attention to detail
B2B and customer facing experience dealing with order placement and management
Able to liaise with different services including freight and courier services
Computer literate with experience of Microsoft Office applications and other software/data interfacing experiences
Proactive and goal focused approach
Knowledge of the principles of ‘Lean Management’ and continual improvement practices (desirable)
Knowledge of GMP and FDA medical device requirements (desirable)


Next Steps

If you feel you have the necessary skills and experience for this Customer Service Engineer role, then please click apply and complete our application process today!

Good luck and thank you for your interest in Steris.
Package descriptionCustomer Service Engineer – Full Time – Permanent – Harwell – £Competitive + Comprehensive Benefits

**Skills Required**

customer service, coordinator, office coordinator, customer support, customer support engineer, customer service engineer, admin, administrator, administration


customer service, coordinator, office coordinator, customer support, customer support engineer, customer service engineer, admin, administrator, administration

Contact Details:
Tel: 0200 000 0000
Contact: Meg Pond-Knight

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