Technical Customer Service Advisor

Job Type:
Permanent
Job Sector:
Customer Service
Region:
East Midlands
Location:
Lincoln
Salary:
£18,000 to £20,000 per annum
Salary Description:
�18k - 20k per year
Posted:
26/03/2019
Recruiter:
TalentSpa Recuitment
Job Ref:
GCI/TechCSAd

Technical Customer Service Advisor

Location: Lincoln

Salary: �18-20k + Benefits

Our client has several goals. They're one of the UK's fastest-growing MSPs and want to continue to grow. They're a leading Converged ICT Services Provider and want to keep expanding their product portfolio and customer base. But most importantly, they want to continue to provide the very best technological solutions to their customers in order to help them achieve digital transformation. And underpinning this is more than 500 talented professionals whose hard work is recognised and rewarded accordingly.

Our client is looking for someone with a passion for technology and delivering excellent customer service to join their growing team as a Technical Customer Service Advisor.

Responsibilities of the Technical Customer Service Advisor:

The successful candidate will be responsible for providing first line support to their customer base covering a large product portfolio. You will be the first and single point of contact into the Service Desk for all supported products across the product portfolio which include Networks, Voice, Data Centre operations, Hosted Cloud and managed IT services. You will be responding to all incoming calls and emails ensuring incoming incidents are logged accurately and that sufficient information is recorded in the relevant incident logging software. You will ensure that all cases are owned and are resolved in accordance to the agreed Service Level Agreements (SLAs) delivering outstanding customer service standards by answering all calls and emails promptly, remaining courteous and professional at all times.

Requirements of the Technical Customer Service Advisor:

To deliver the best for their customers, the people in our client's team also need to be the best. Therefore, they look for colleagues who demonstrate dedication and passion to a shared goal, who work well with others and who genuinely love what they do. A willingness to learn and quickly adapt is a must, as well as the drive to succeed.

Essential

* A minimum of three years' experience in a customer service role
* Experience in a technical telecom's role is desirable, voice and data background would be an advantage
* Excellent organisational skills with the ability to multi-task
* The ability to work to targets
* The ability to work under pressure in a fast-paced work environment

Desirable

* Level 3 or above IT apprenticeship
* Knowledge of CCNA and CSE
* ITIL v3 Foundation

Benefits of becoming the Technical Customer Service Advisor:

* Holiday: 22 days' holiday, rising to 25 days with length of service
* Flexible working: It's important to maintain a healthy work/life balance. Our client will consider any written request for flexible working
* Virtual working: They practice what they preach and empower their people to work virtually
* Top tech: They don't just keep their services and solutions for their customers; that means best-of-breed software and hardware for all their staff
* Life assurance: Employees receive life assurance cover of 4x their annual salary, to be paid to a nominated next of kin in the event of death
* Health cash plan: All staff are eligible for their health cash plan, which includes money back for optical and dental treatments
* Retail discounts and other perks: A "thanks" from our client for a job well done, this scheme offers freebies and discounts for hundreds of major brands
* Volu

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .
Email:

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