Operations Manager

Job Type:
Job Sector:
£36,000 to £40,000 per annum
Salary Description:
�36k - 40k per year
Crunchposter Limited
Job Ref:

Operations Manager
�36,000 - �40,000 (Depending on Experience)

The College, Swansea University is a joint venture agreement between Swansea University and Navitas, which was launched on 28 February 2018 and is the new home of academic pathways at Swansea University. It is the successor to the embedded college of Swansea University, which was known as International College Wales, Swansea (ICWS).

The Operations Manager Role
The College has recently moved into a new building on the Bay Campus and established a new operating model as joint venture between Swansea University and Navitas. This has required new ways of working and a new company structure, which is still evolving.

The post will be suitable for someone who enjoys working in a dynamic and fast paced environment, who can combine a high level of organisation and planning with an ability to work collaboratively with a variety of stakeholders in a customer service driven environment.

Requirements for the Operations Manager Role

* Bachelor's degree
* Exemplary customer service skills and experience of working to constantly improve the customer experience
* Ability to communicate effectively and confidently with a wide range of people from different backgrounds and cultures, and the ability to deal sensitively and effectively with problems
* Proven ability to plan and organise own workload; ability to proactively think and plan ahead with limited supervision
* Ability to respond positively to change and to be effective in changing situations; the ability to manage change implementation
* Excellent analytical and problem solving skills, using own initiative to come up with creative solutions to problems
* Strong interpersonal skills (written and verbal) with the ability to communicate issues to a wide audience
* Excellent IT skills inclusive of demonstrated competence with the Microsoft Office suite - PowerPoint, Excel, Word and Outlook
* Proven ability to work under pressure and to cope with competing deadlines/demands
* Ability to negotiate effectively with colleagues from a variety of backgrounds and of varying degrees of seniority
* Proven ability to work as a 'team player'
* Proven ability to develop and maintain effective administration systems
* A flexible attitude to work including a willingness to work occasional weekends and evenings in support of student and administrative activities
* Commitment to self-improvement


* Experience of working in further/higher education
* Knowledge of relevant legislation e.g. GDPR, Workplace Health & Safety, Compliance
* Project management experience
* Experience with financial management systems e.g. Oracle
* Experience of office management, facility management, and/or committee support
* Experience of working with a Board or very senior staff
* Risk, RASCI familiarity

Closing Date: 9 am Tuesday 23rd April

If you feel you are suitable for our Operations Manager position, please apply now.

Contact Details:
Crunchposter Limited
Tel: 0 332 548 954
Contact: Recruitment Team(SU)

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