Commercial Vehicle Service Advisor

Job Type:
Job Sector:
East Midlands
£18,000 to £22,000 per month
Salary Description:
Competitive Basic + Bonus
Pentagon Group
Job Ref:

IS THIS YOU? Do you have previous customer service experience, with a proven track record? Do you work well under pressure whilst maintaining a professional attitude at all times? Are you a people person, full of confidence, empathy and professionalism?If you can honestly answer “Yes” to the above then look no further.Main responsibilitiesAs a Commercial Service Advisor, you will be the first point of contact for customers and as such, you’ll be an important ambassador for the Group. You will guide them through the entire process whilst their vehicle is with you and provide them and Management, with updates and information.Your main focus will be: Meeting & greeting customers both face to face and over the telephone. Achieving pre-defined targets for upselling various Aftersales products & services Maintaining high levels of customer satisfaction and service in line with Group and Manufacturer standards. Completing all documentation and customer records, maintaining an accurate databaseIdeal candidateYou will need to have: Previous Customer Service training and experience, with proven records. Unlimited confidence, resilience, drive, energy and talent. A full valid UK driving licence. Aftersales Kerridge and VAG systems knowledge is a distinct advantage. 

Contact Details:
Pentagon Group
Tel: 0200 000 0000
Contact: Lucy Dickinson

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