Operations manager

Job Type:
Job Sector:
North West
£43,000 to £48,000 per annum
Salary Description:
Job Ref:

Sodexo are currently recruiting for a number of brand new opportunities due to growth in our Corporate Services segment. Sodexo is the 19th largest employer worldwide, operating in 80 countries and employing 427,000 employees worldwide, we are the leader in Quality of Life services. Sodexo is not only a growth company; it is also a people-oriented company that places quality of life of its 100 million consumers at the center of its mission. Join our teams and experience their passion and the unique Sodexo spirit!

Sodexo are recruiting for an Operations Manager for our Corporate Services Segment, based in Speke for a prestigious pharma client. As Operations Manager you will be responsible for managing and controlling the services on site, which has a population of around 300. You will deliver an ethos that promotes IFM with value focused on the customer and service to support the clients’ scientific success. 

The Operations Manager will be looking after approximately 24 people and a £1m contract. Previous experience managing a similar size site is essential.

The ideal candidate will be experienced in managing a multi-services site with substantial experience in managing cleaning and catering. Track record in pharmaceutical or manufacturing environment would be highly desirable.

This role will offer a highly competitive salary dependant on experience with an array of benefits attached including bonus, access to flexible benefits, retailer discount schemes, annual leave and pension. This is a Monday to Friday role.

If you would like more information to understand what it is like to work for Sodexo and a career in Corporate Services, please follow the link below;

Careers within Corporate Clients


Main responsibilities
Deliver strategy & ownership of business areas, focused on delivering excellent customer service.
To be a single point of contact for client taking responsibility for total service delivery.
Comply with all relevant Quality requirements and to complete routine audits at required frequency.
Comply with all Sodexo & client policies, site rules and statutory regulations relating to Health & Safety, safe working practices, food safety, hygiene, cleanliness, fire and COSHH.
Ensure that all equipment, property, monies and the overall establishment, is safe and secure at all times.
Recruit, manage, induct, train, motivate and appraise staff (PDR) to promote good employee relations and operate within Sodexo procedures, legislation and the investors in people standards.
Deliver a positive forward facing employee workforce plan
Ensure that all Sodexo employees project a positive, approachable, friendly and professional image.
Comply with the procedures as laid down within the Sodexo HR policies or as advised by the Human Resources Business Partner.
Ensure weekly team briefing meetings take place using the Team board communication format.
Compile and agree an annual business plan with operations manager and to be responsible for achieving all actions.
Initiate and drive a process of continuous improvement, working with the contract Operational Excellence department

Ideal candidate
Experienced at a  professional level with a proven track record of managing facilities management services including catering & cleaning
Demonstration of a forensic ability to positively manage Sodexo and client budgets
Excellent interpersonal skills with the ability to relate to all levels within the Sodexo and client organisations
Ability to grasp requirements effectively and to relate to the service provisions of the Contract
Strong contract  management skills
Proven experience of managing employees within a service environment and maximising the performance of your team
Be able to negotiate with internal and external decision makers
Ability to be an effective team player within the overall contract management team
Computer literate  (Word/Excel/PowerPoint etc)

About the companyIn the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process

Contact Details:
Tel: 01276 687 000
Contact: Magita Lauder

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