Night Porter

Job Type:
Job Sector:
Food, Beverage
South East
£18,136 to £18,136 per annum
Salary Description:
£18,136 plus fantastic benefits
Exclusive Hotels
Job Ref:

In a Nutshell

We’re a group of fabulous Hotels and Venues set in beautiful countryside and our hotels are full of great people… A great team.

We are actively seeking a Night Porter who will be responsible for the Hotel, the guests and the operation during the night period and to ensure the safety and security of all guests and team members.
Package descriptionAnd now for the good stuff

Hospitality is all about people and we are committed to our people.  We make sure you are happy and well rewarded, so that you pass that happiness onto our guest.  As well as excellent training, development and progression opportunities, other benefits include:

•        Competitive salary
•        Complimentary meals whilst on duty
•        Complimentary car parking
•        Perkz discount scheme
•        Discounted room nights across all Exclusive Hotels and Venues
•        Discounts on food and beverage across all Exclusive properties
Main responsibilitiesLots to do but lots of fun

The Night Porter will be responsible for;

The Hotel and its residents during the shift
Maintaining and enhancing luxury standards at all times
Running and balancing the Night Audit process
Night bar and Room Service
Running all emergency evacuations and procedures as per the standards
Answering any guest queries or questions
Security of the property and the guests
Answering switchboard
Checking guests in and out of the hotel
Adhering to all health and safety regulations
Maintaining standards of Cleanliness within the hotel
Reporting of any maintenance faults
Demonstrate good attention to detail

Ideal candidateAre you right for us?

Outstanding customer service skills
Previous experience in a similar operation
Excellent customer service techniques
A responsible and detail oriented approach to tasks
Ability to work alone
To have a great personality and be genuine, approachable and attentive.
Excellent spoken English.
Computer skills.
Positive attitude

About the companyAre we right for you?

 We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
We need extra milers. So if you think the job description is all you have to do, then we’re not for you. 
You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

Contact Details:
Exclusive Hotels
Tel: 0200 000 0000
Contact: Fiona Claringbould

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