Technical Helpdesk Administrator

Job Type:
Permanent
Job Sector:
IT
Region:
South East
Location:
Newbury
Salary Description:
�18,000 - �20,000 per annum
Posted:
26/04/2019
Recruiter:
TalentSpa Recuitment
Job Ref:
TD/TC/HSA

Technical Helpdesk Administrator

Location: Newbury, RG14 5LP

Salary: �18,000 - �20,000 per annum

Hours of Work: 8.30 - 5.30

About the Company:

Our client's company based in Newbury is looking for a confident and dynamic individual to provide IT support to their hosting infrastructure. You will be enthusiastic and have an aptitude to learn quickly. The company host a plethora of websites and applications covering over 100 well-known brands. Due to local and global growth they are actively seeking additional support personnel to assist them in maintaining their SLA targets and company goals.

Technical Helpdesk Administrator Responsibilities:

* Acting as first point of contact for all incidents and service requests.
* Prioritise and escalate work based on business impact.
* To resolve and escalate incidents/service requests through internal and external ticketing systems.
* To Champion daily checking of monitoring alerts and system reports to identify potential issues early.
* To liaise with other teams, clients and suppliers with regards to incidents, problems and the inherent solutions.
* To represent our business in a professional manner at all times.

Technical Helpdesk Administrator Requirements:

* Excellent written and verbal communication skills.
* Ability to interact professionally with a diverse group including executives, managers and subject matter experts.
* Desire to provide 1 st & 2 nd line support initially with a drive to learn new technologies and skills.
* Ability to explain technical issues to non-technical personnel.
* To communicate effectively at all levels of the organisations, through emails, face to face or over the telephone.
* Logical thought process for troubleshooting purposes.
* Ability to manage time effectively to achieve the defined tasks within the deadlines set by the business
* Ability to work under your own initiative and to deadlines under pressure
* Confidence to question and challenge decisions
* Conscientious with an excellent attendance record
* Motivated through the delivery of a quality service
* Ability to handle customers in a positive and confident manner including any `difficult personas`.

Desired

* Basic understanding of the ITIL framework specifically relating to service management.
* Previous experience of website and application hosting very beneficial.
* Working knowledge of RHEL/Centos and common Linux administration tasks.
* Basic scripting knowledge in PowerShell, BASH and Python or a strong desire to learn such skills.
* TCP/IP Networking skills including subnetting, routing and web-based protocols.
* Knowledge of common threats and vulnerabilities and the relevant mitigation tactics.

Technical Helpdesk Administrator Benefits:

* Gym membership
* NEST pension
* 20 days per annum + Bank Holidays
* Career Progression and Training Opportunities
* Staff Incentives

If you meet the Technical Helpdesk Administrator requirements and feel the role would be a good fit, then please apply today!

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .
Email:

You may return to your current search results by clicking here.

Advertisers

This website uses cookies. Read our cookie policy for more information. By continuing to browse this site you are agreeing to our use of cookies.

Latest Job Listings