Technical Helpdesk Administrator

Job Type:
Job Sector:
South East
Salary Description:
�18,000 - �20,000 per annum
TalentSpa Recuitment
Job Ref:

Technical Helpdesk Administrator

Location: Newbury, RG14 5LP

Salary: �18,000 - �20,000 per annum

Hours of Work: 8.30 - 5.30

About the Company:

Our client's company based in Newbury is looking for a confident and dynamic individual to provide IT support to their hosting infrastructure. You will be enthusiastic and have an aptitude to learn quickly. The company host a plethora of websites and applications covering over 100 well-known brands. Due to local and global growth they are actively seeking additional support personnel to assist them in maintaining their SLA targets and company goals.

Technical Helpdesk Administrator Responsibilities:

* Acting as first point of contact for all incidents and service requests.
* Prioritise and escalate work based on business impact.
* To resolve and escalate incidents/service requests through internal and external ticketing systems.
* To Champion daily checking of monitoring alerts and system reports to identify potential issues early.
* To liaise with other teams, clients and suppliers with regards to incidents, problems and the inherent solutions.
* To represent our business in a professional manner at all times.

Technical Helpdesk Administrator Requirements:

* Excellent written and verbal communication skills.
* Ability to interact professionally with a diverse group including executives, managers and subject matter experts.
* Desire to provide 1 st & 2 nd line support initially with a drive to learn new technologies and skills.
* Ability to explain technical issues to non-technical personnel.
* To communicate effectively at all levels of the organisations, through emails, face to face or over the telephone.
* Logical thought process for troubleshooting purposes.
* Ability to manage time effectively to achieve the defined tasks within the deadlines set by the business
* Ability to work under your own initiative and to deadlines under pressure
* Confidence to question and challenge decisions
* Conscientious with an excellent attendance record
* Motivated through the delivery of a quality service
* Ability to handle customers in a positive and confident manner including any `difficult personas`.


* Basic understanding of the ITIL framework specifically relating to service management.
* Previous experience of website and application hosting very beneficial.
* Working knowledge of RHEL/Centos and common Linux administration tasks.
* Basic scripting knowledge in PowerShell, BASH and Python or a strong desire to learn such skills.
* TCP/IP Networking skills including subnetting, routing and web-based protocols.
* Knowledge of common threats and vulnerabilities and the relevant mitigation tactics.

Technical Helpdesk Administrator Benefits:

* Gym membership
* NEST pension
* 20 days per annum + Bank Holidays
* Career Progression and Training Opportunities
* Staff Incentives

If you meet the Technical Helpdesk Administrator requirements and feel the role would be a good fit, then please apply today!

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .

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