Service Desk Engineer - Mitel

Job Type:
Permanent
Job Sector:
IT
Region:
Wales
Location:
Cardiff
Salary Description:
£Competitive + benefits
Posted:
11/04/2019
Recruiter:
CVWOW
Job Ref:
ONEC-SDE-CSL

Are you an experienced Service Desk Engineer with specific knowledge of MITEL looking to take your next steps in your career with a leading company? If so, Onecom are now recruiting!

What's on offer?

As we like to reward our employees for their appreciated work, the successful Service Desk Engineer can expect:

- 20 days holiday increasing to 25 days, plus bank holidays + day off for birthday
- Up to 12 paid hours a year 'My Time'
- Length of service awards
- Vodafone Employee Advantage discount
- Discount on Samsung products (up to 60%), gym membership and subsidised Fitbit
- Trade price stock for staff members for all the latest gadgets
- Annual events including the Christmas Party
- Quarterly employee reward programme and employee of the year awards
- Enhanced Maternity pay (based on length of service)
- Cycle to work scheme & eye-care vouchers


The Service Desk Engineer Role:

The Service Desk Engineer provides a pivotal role within the team, responsible for 1st line technical support of Onecom telephony products and service to both internal and external customers, to include but not limited to: on premise and hosted IP telephony solutions, call recording, call reporting and contact centre applications.

The Service Desk Engineer will remotely diagnose and resolve technical issues and complete moves, adds and change requests raised by the customer. Tasks must be prioritised to ensure Onecom adheres to contracted service levels.

The ideal Service Desk Engineer:

- Technical accreditation required for:- Mitel MiVoice Business
- Mitel MiVoice Office 250

- Ability to achieve and maintain Mitel Engineering Accreditation Scheme at Associate level in the following technology areas:- Voice Communications
- UC and Collaboration
- Contact Centre
- Cloud

- Working knowledge of networking technologies is desired
- Experience in working with ISDN, SIP and diagnostic tools is essential
- Strong IT skills essential
- VMware and Hyper-V knowledge desirable
- Excellent problem solving and analytical skills are required
- Outstanding attention to detail and accuracy
- Customer focused and passionate about service


About Onecom

Onecom is the UKs Largest Independent Business Telecommunications provider, offering Fixed-Line, Mobile, IT & Broadband solutions to over 300,000 connections.

It is one of the UKs fastest growing technology companies and has been awarded Vodafone Platinum Partner of 2011-2014 and the Total Communications Partner for 2015-2018.

Successful applicants should note that their employment will be subject to a basic disclosure check and satisfactory references.

If you feel you have the determination and skills to excel in our role of Service Desk Engineer, we'd love to hear from you. Click APPLY now!

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.

Contact Details:
CVWOW
Tel: 02392856811
Contact: Lucy Hudson
Email:

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