Call Centre Operative

Job Type:
Job Sector:
Customer Service
South West
Salary Description:
£Competitive + Benefits
Job Ref:

Do you have previous call centre experience? Have a keen passion for customer service? Are you a team player? If so, we are now recruiting for a Call Centre Operative and need individuals like you!

Our Parts Distribution Centre (PSDC) in Launceston, Cornwall are looking for an enthusiastic Call Centre Operative to assist in parts catalogue location, taking orders and enhancing sales for the department.

What can we offer you?

In return for your hard work as a Call Centre Operative, you will be offered a highly competitive salary package and a great range of benefits including:

- Workplace pension (salary exchange option)
- 22 days holiday plus bank holidays (pro rata for part time)
- Cycle to work scheme
- Refer a friend rewards
- Death in service insurance
- Discounted MOT, products, parts & servicing
- A great place to work
- Full time hours, some shifts and rotas and weekend working available

Call Centre Operative Responsibilities

- Identifying customer needs and sell relevant automotive parts by means of catalogues and computer stock lists.
- To satisfy and always retain existing customers whilst developing new customer opportunities and working effectively within the team to ensure industry-leading standards of customer care and service.
- Able to meet order deadline.
- Monitor and control outstanding debts, ensure accuracy of invoicing and estimating, be aware of current business processes and suggest improvements to increase efficiency and service.
- Undertake direct marketing activities and provide telephone assistance to customers where necessary.

Could this be the ideal role for me?

As our ideal Call Centre Operative, you will have a clear and concise telephone voice. You must be reliable, conscientious and hardworking with good attention to detail and a high regard for customer care. Ideally you will have experience of a call centre environment and of the automotive trade. Computer skills, including experience of operating word processing and database packages, email and internet are pre-requisite.

Who are we?

Helston Garages Group are one of the 25 largest dealer groups in Britain and the largest in the South West, with 38 franchise dealerships providing customers throughout Cornwall, Devon, Somerset and Dorset with high-quality new and used cars and vans generating a turnover in excess of £600 million and representing a range of franchises including Westerly BMW & MINI, Kastner Volvo, Helston VW, Truscotts Peugeot, Carrs Skoda along with Jaguar Land Rover, Audi, Porsche, Maserati, Ferrari and Select Used Vehicle branches.

This is a fantastic opportunity to work for a family run business and if you feel you have the skills, aptitude and attitude to be one of our Call Centre Operatives, we'd love to hear from you so please click APPLY now!

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.

Contact Details:
Tel: 02392856811
Contact: Abbie Hodell

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