Technical Support (Service Delivery)

Job Type:
Job Sector:
Customer Service, IT
West Midlands
£20,000 to £30,000 per annum
Salary Description:
£20000 - £30000 per annum
Quanta Consultancy Services Ltd
Job Ref:

Technical support role with our manufacturing client in Herefordshire. This is a one year fixed term contract and is available now. Some UK travel will be included. A good all round tech knowlegde is needed, along with excellent troubleshooting and end user support ability.

You main function will be to:

- Support all of the client's technical services including applications, systems, hardware and customers, ensuring a first class support service to our entire customer base. 
- Resolve requests, incidents, problems and major incidents assigned to the Service Delivery team within service level agreements. 
- You will action tickets and co-ordinate appropriate and timely responses, including channeling requests to other resolver teams and third parties. 
- You will interact with Team Leaders/Managers to plan, schedule and monitor work activities and provide detailed documentation and guidance on effective use of systems and products. 
- Mentor and guide junior members of staff including trainees and apprentices.  
- Provide support out of hours if needed.

You will have:

- Previous customer support experience working as a 2nd tier technician in an enterprise environment.
- Microsoft technology focus (Exchange/AD/Windows 7-10/O365) and certifications.
- An understanding of VM ware, Citrix environments and WAN and LAN environments.
- A good ability to troubleshoot problems and provide solutions to end users.
- Knowledge of MPLS and VPN fundamentals.
- ITIL awareness.  
- Good customer support skills.
- Ability to travel throughout the UK (+ driving licence).

This is a live role and the client is actively hiring. If you are interested, have the IT support experience and can work near to Hereford please get in touch now. 

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Contact Details:
Quanta Consultancy Services Ltd
Tel: (0) 1442 870 700
Contact: Alex McCrudden

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