Reservations Co-ordinator (Saturday Only)

Job Type:
Job Sector:
Customer Service
South East
£3,694 to £3,694 per annum
Salary Description:
Competitive salary plus fantastic benefits
Exclusive Hotels
Job Ref:

In a Nutshell

We’re a group of fabulous Hotels and Venues set in beautiful countryside and our hotels are full of great people… A great team.

We are actively seeking a Reservations Co-ordinator to come and join our busy Reservations team here at Pennyhill Park, an Exclusive Hotel & Spa. Working on Saturday's only, you'll be responsible to taking all the hotel bedroom reservations and Spa Day reservations and ensuring that all enquiries are converted to bookings. 
Package descriptionAnd now for the good stuff

Hospitality is all about looking after people and we are committed to our people.  We work hard to ensure you can enjoy your job and are well rewarded.  As well as excellent training, development and progression opportunities, other benefits include:

Competitive salary
Complimentary meals whilst on duty
Complimentary car parking
Perkz discount scheme
Discounted room nights across all Exclusive Hotels and Venues
Discounts on food and beverage across all Exclusive properties

Main responsibilitiesLots to do, but lots of fun

Ensure that expectations are exceeded at all times
Support the sales and operational teams in delivering exceptional standards
Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
Utilise systems ensuring effective diary management at all times.
Ensure prompt and professional replies to all e-mails.
Constantly update forecast sheet to ensure all staff can monitor upcoming business
Anticipate guests’ needs where possible to enhance the quality of service and positively promote sales to maximise revenue
Operate and maintain the trace systems for reservations to obtain maximum occupancy, yield management and rate during peaks and troughs
Generate and assist in up selling hotel services and facilities in addition to bedroom sales
Continually communicate all reservations’ activities in a concise way to all relevant areas of the hotel
The role must ensure that all calls are answered and dealt with within our guidelines
Assist the Reservations and Revenue Manager in any other areas as and when required

Ideal candidateAre you right for us?

The ideal candidate will have;

Exceptional organisational skills
A professional and friendly telephone manner
The ability to work well under pressure
Excellent team working skills
A high standard of PC skills
Confidence in working to their own initiative

About the companyAre we right for you?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.

We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.

We need extra milers. So if you think the job description is all you have to do, then we’re not for you.  

You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

Contact Details:
Exclusive Hotels
Tel: 0200 000 0000
Contact: Fiona Claringbould

You may return to your current search results by clicking here.


This website uses cookies. Read our cookie policy for more information. By continuing to browse this site you are agreeing to our use of cookies.

Latest Job Listings