ICT 2nd/3rd Line Support

Job Type:
Job Sector:
South West
£28,000 to £31,000 per annum
Salary Description:
£28000 - £31000 Per Annum
Job Ref:

- Do you pride yourself on your ability to deliver excellent technical support?
- Are you an experienced IT / ICT support professional looking for an exciting new challenge?

If the answer is YES, the team at Vospers are currently recruiting for an ICT 2nd/3rd Line Support and want to hear from you.

ICT 2nd/3rd Line Support Responsibilities:

As an ICT 2nd/3rd Line Support you'll be operating within the ICT department, delivering on all related company objectives by providing technical expertise in the design, development and support of the companies ICT infrastructure.

You'll be working closely with the Group ICT Solutions Manager to ensure reliable, cost effective ICT business solutions are implemented to provide a secure, reliable and modern ICT infrastructure. Your responsibilities will also include:

- Support staff in the appropriate use of ICT within the business.
- Provide technical support by way of assisting with the resolution of ICT related problems.
- Troubleshooting and resolving technical issues in a 2nd/3rd line capacity.
- Provide a level of consultancy support and guidance to the 1st line support team.
- Provide a high level of customer service and act as a second in command to the Group ICT Solutions Manager.
- Ensure workload and priorities are managed effectively using the department helpdesk tool.
- Responsible for the general maintenance of ICT equipment throughout the organisation.
- Assist with the deployment of computer related hardware throughout the organisation.
- Liaise with external suppliers and manufacturers to provide a high level of service.

The ideal ICT 2nd/3rd Line Support:

In order to be successful for this ICT Support position, you will need to be calm, methodical, and confident and possess previous experience ideally within a similar environment. You will also be required to have experience with the below systems and tools:

- 2nd/3rd Line ICT Support
- Windows Server 2008R2/2012R2
- Experience with Office 365, VMware, Powershell, Active Directory, NTFS Security, Scripting Technologies, VoIP, Wireless Technologies, Backup & Recovery Technologies and LAN/WAN Monitoring tools
- 2+ years' experience in a similar role
- Work well in a team and support other members of the business
- Full clean driving license
- Preferably experience in Linux, Project Management & Microsoft Certification but not essential

Additional company benefits at Vospers:

Salary Expectation - from £28,000 to £31,000 dependent on experience.
Location: Plymouth, Marsh Mills
Annual leave: 22 days a year plus 8 days bank holiday
Additional Benefits include: Staff discounts in sales and service, Staff referral scheme, Pension, Flu vouchers, Eye care vouchers, Counselling services, Staff events and Charity days, Extensive training and support including work related professional qualifications and more....

Our Business

Vospers has been the home of motoring in the south west for over 70 years and our success built upon our people. With an annual turnover in excess of £270 million pound, we have over 700 talented staff across our various sites throughout the west country; at its heart Vospers is still very much a family company.

People are important at Vospers and have a real say. Its important to the directors that everyone feels that theyre part of something special.

At Vospers we have a Mission Statement that really expresses what were all about and our Core Values sit at No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.

Contact Details:
Tel: 02392856811
Contact: Kirsten Knight

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