Team Leader - Customer Service / Sales (existing business)

Job Type:
Job Sector:
Customer Service
£24,000 to £26,000 per annum
Salary Description:
£24000 - £26000 per annum
Centric People
Job Ref:

Job Title: Team Leader - Customer Service / Sales (existing business)
Basic salary: circa £24,000 to £26,000 + commision DOE
Location: Birstall - Leeds

Our client is an innovative vending company, one of the largest independent national operators in the UK with ambitious growth plans.  They are also known for looking after their employees, developing and stretching them as individuals, whilst enjoying the working experience.
This role will appeal to someone who has the desire and the ambition to be successful in a business to business customer care and up selling environment, the rewards package includes uncapped commission with excellent earning potential.

Job summary

You will Team Leading a team who are recieving inbound and making outbaound calls (existing customers) to promote our clients full range of consumable products. Their main product lines include Flavia, Coffee Beans, Soluble Products, Ancillaries and Snacks. working towards a team target based on gross profit. The achievement of monthly, quarterly and annual targets will earn commission. Upselling new lines and working on building strong relationships with customers.  

- Strategically approach and convert opportunities for wholesale supply with existing clients.
- Manage activity and reporting.
- Proactively focus you team to contact existing customers to up sell consumables.
- Identify opportunities for growth within existing accounts for additional machines and wholesale.
- Oversee the sales process from taking order to customer receiving goods.
- Problem solve for customers who have not received goods.
- Contact customers on a pre-planned professional, and efficiently managed schedule to develop their perceived confidence.
- Ensure flexibility to be able to re-act to customer’s needs on problem sites within 24 hours.
- Ensure all customer contact details/data are maintained on ProspectSoft in full, on time and accurately, as required by the Company
- All administration to be completed in a timely fashion, and in full, as required by the Company

Personal specification

- Proven experiene of supervising / Team Lead
- Strong Customer Service experience, either face to face or over the telephone
- Numerate and Literate
- Comfortable with up selling and a strong ability to communicate on the telephone effectively
- Excellent commercial understanding
- IT Literate with strong working knowledge of Microsoft Word, Outlook, Excel and PowerPoint
- Excellent communication skills 
- Good problem solving skills
- Self-motivated
- Ability to develop working relationships with all external stakeholders
- Ability to develop positive internal working relationships
- Team player

Hours of work and benefits

- 37.5 hours per week
- You will be contracted to work 5 days out of 6, Monday to Saturday between the hours of 8am and 6pm (however, at present the company only operate Monday to Friday 8am to 5pm)
- 20 days holiday + Bank Holidays

Apply today!

Contact Details:
Centric People
Tel: 01484 90 30 40
Contact: Mark Granger

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