Senior CRM Administrator

Job Type:
Job Sector:
£30,000 to £35,000 per annum
Salary Description:
�30k - 35k per year
TalentSpa Recuitment
Job Ref:

Senior CRM Administrator

Location: London

Salary: �30 - 35K, depending on experience

Law Business Research are an award-winning global provider of legal content, business intelligence for the legal and intellectual property markets. We create essential and unique information for our subscribers, who are drawn from over 100 countries around the world, via our global brands. With a strong platform for international growth, and a reputation for creating outstanding content, we can offer individuals an intellectually stimulating work environment that puts global legal issues at the heart of our business.

We are looking for a Senior CRM Administrator to join the Data Team. Working in a small team, you would be supporting the CRM users across the business. As the CRM Ambassador, you would ensure user adoption as well as assisting in the implementation of system advancements. You would be responsible for understanding the user experience and processes in the system and testing of functionality.

Responsibilities of the Senior CRM Administrator:

* Provide excellent customer service making sure all queries and issues are dealt with in a timely fashion and to a high standard
* Setting up new licenses, manage permissions and capabilities in line with the data governance policy
* Setting up new fields, entities, form layouts and picklists to ensure all the business needs are met
* Create imports and exports
* Create and share CRM reports/dashboards/custom views to support pipeline management, customer engagement, forecasting, ROI, performance metrics etc
* Fulfil the training needs of different teams across the business to maximize effective CRM usage and user adoption, as well as provide detailed usage documentation to ensure that the teams have access to up to date training materials.
* Work across the business to capture requirements, understand how the CRM integrates with other systems
* Ensure data integrity in the CRM
* Work with the external CRM support team to fix any issues that can't be handled internally
* Help with the data migration project

Requirements of the Senior CRM Administrator:

* Experience with CRM systems, ideally Workbooks
* Advances Excel and SQL skills would be an advantage
* Experience of training staff
* Experience in business requirements gathering
* Experience with marketing automation platforms and preference centres would be an advantage
* Analytical mindset
* Solid organisational skills

Benefits of becoming the Senior CRM Administrator:

* 25 days holiday
* Private healthcare
* Cycle to Work scheme
* Season ticket loan
* Gym membership

If you feel you meet the above criteria of this Senior CRM Administrator role then please apply now!

We support a diverse workforce and inclusive workplace, and welcome applications from different backgrounds.

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .

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