Customer Outcomes and Customer Outcomes and Quality Assurance Consultant

Job Type:
Job Sector:
Customer Service
£19,750 to £19,750 per annum
Salary Description:
Dependent on experience
Skipton Building Society
Job Ref:

Job IntroductionAre you?CuriousSelf-motivated A go getterA forward thinkerA high performerEager and ready to learnCan you?Multi-taskEffectively influenceChallenge and are not afraid to stand by your decision?Manage your own workloads Do you?Work well in a team and on your ownHave an understanding of the Society and its processes?Communicate effectively in writing and verbally?This role would be perfect for someone who???s always ???on it??? because it???s fast-paced and never dull. Definitely not the sort of job where you can sit back and take it easy. It???s a full-on role with workloads that need to be completed to a deadline each month with reports and overall MI being produced on a monthly basis. Main ResponsibilitiesThe Customer Outcome and Quality Assurance Consultant role is as varied as it is challenging. Being responsible for assessing the quality of all operational areas and providing timely feedback on the results to Leaders within Operations and Senior Leaders within the Society.  The role will include building strong and lasting relationships with stakeholders championing the customers experience with us, always looking for ways to improve whilst effectively managing risk appetite. Being a value driven business the overriding factor is on the customer experience ensuring y
ou contribute to the control environment as part of the first line of defence within our ???3 lines of defence??? model for managing Regulatory, Conduct Risk and operational quality. Ideal CandidateWe are looking for an empathetic, enthusiastic, driven and detail conscious individual. Someone who is open minded and confident in their ability to make a decision. Being a good communicator is crucial as you will be dealing with stakeholders daily and at all levels. A team player that can work effectively with others and manage their own priorities.  We offer training and development to the right person with the right mind-set. This is a great opportunity for someone wanting to take their career to the next level with the opportunity to take regulatory qualifications as part of the role. Plus do you also have what it takes to ensure we continually deliver great customer experiences and fair outcomes? Can you empathise and really see things from our customer???s perspective? If the answer is yes then this could be the ideal role for you.  If you are interested in this position and would like to find out more we encourage you to come and  spend some time in the team to find out more about the day to day role, please contact Kate Shallis or Jade Cardwell.  About Skipton Building SocietyAt Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do. The same goes for our people. We can only be successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers.We???re committed to creating a diverse and inclusive workplace where every coll
eague has an opportunity to fulfil their career potential. We respect and appreciate the value that our colleagues??? unique differences can bring and offer consideration for anyone seeking a more flexible work-life balance. If you have a need for flexibility then please let us know.Package DescriptionIn return for all your hard work and commitment, you will get the support and recognition you deserve. You can expect a structured training and development programme tailored to your needs. You will also be eligible for the following:Competitive Employer pension contributionCompany paid life assurance scheme25 days holiday (plus bank holidays and the opportunity to participate in the annual Holiday Trading Scheme to buy/sell extra days)Annual discretionary bonus schemeVolunteering daysColleague discounts at a range of UK wide retailers, including holidays, restaurants, fashion, days out and more. Accessible via an online platform and mobile app.Discounts/cashback on selected products and servicesEmployee Assistance ProgrammeDiverse cultureSkipton are an equal opportunities employer and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Contact Details:
Skipton Building Society
Tel: 0200 000 0000
Contact: Sophie Harrison

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