Switchboard/Helpdesk Operative - Kings Mill Hospital

Job Type:
Job Sector:
East Midlands
NG17 4JL
£8.21 to £8.21 per hour
Salary Description:
??8.21 - ??8.21
Compass Group
Job Ref:

We are looking for a confident and passionate individual who can maintain excellent levels of professionalism throughout. This role is key in providing excellent service to our client and customers.

To provide a high quality comprehensive Switchboard and Helpdesk service to the departments at Kings Mill, Newark General and Mansfield Community Hospitals and to other commercial organisations and NHS Trusts.

The core hours of work will be 5 Days / 7 working 6 hours shifts flexible between 12:00 and 00:00, 30 hours per week.
Package descriptionMedirest is part of Compass Group UK & Ireland, who provide a full range of Hotel Services (including staff, patient and visitors catering, domestics, portering and security) at over 130 NHS Trust and private hospitals.
Main responsibilities
To be polite, professional and friendly at all times with customers, clients and colleagues
To ensure the highest level of customer care is adhered to at all times
To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
To take personal responsibility for correcting customer or client service problems
Maintaining supplier, client and field relationship
Completion of helpdesk logs
System and call review as and when required
Escalation and Chasers with the field and suppliers alike
Maintaining of internal logs and reports
Enforcing and monitoring of SLAs
Assist colleagues in a willing and positive manner including assisting with other duties as required
Attend all relevant training sessions and meetings
Be prepared and trained to cover all additional roles within the department to ensure cover is maintained

Ideal candidate
Strong communicator
Team player
Trustworthy and honest
Diligent and has an eye for detail
Previous experience in administrative roles
Excellent working knowledge of Word, Excel and PowerPoint
Integrity and the ability to maintain a high level of confidentiality
High standard of literacy skills
Proven track record in planning, organisation and time management
Excellent telephone manner
The ability to maintain a high level of confidentiality
Can Do attitude

About the companyCompass Group UK and Ireland is part of Compass Group Plc, the world's leading foodservice company. We specialise in providing food, vending and related services in our clients' premises. The company operates across the core sectors of Business & Industry, Defence, Offshore & Remote Site, Healthcare, Education, Sports & Leisure and Vending with an established brand portfolio.

Our Company vision is Great People, Great Service, Great Results and we believe your contribution is crucial to the success of the business. To achieve our vision we live by the values of Integrity, Team work, Passion, Can-Do and Responsibility.

Contact Details:
Compass Group
Tel: 0121 457 5000
Contact: Mahalia Kane

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