Customer Service

Job Type:
Contract
Job Sector:
Customer Service
Region:
South East
Location:
Unspecified
Salary Description:
Up to £10.39 per hour
Posted:
02/05/2019
Recruiter:
ATTB
Job Ref:

We are looking for individuals who are passionate about delivering excellent customer services to our residents, visitors, businesses and partners. Successful candidates will join our established Customer Service Organisation which includes the City Council's Corporate Contact Centre and face to face Customer Service Centre. As a highly skilled and customer focused member of the team you will provide effective, high quality and responsive services at the first point of contact, achieving high levels of customer satisfaction at all times. We are looking to recruit to current vacancies both within our Corporate Contact Centre which delivers a wide range of City Council services by phone, email and social media, and within our face to face Customer Service Centre which delivers a wide range of City Council services. We are looking for individuals who are flexible to the needs of our residents and are able to work between the hours of 9am to 6pm Monday to Friday. The team is a fast paced and deals with multi services. For this job we are looking for: People who are passionate about delivering Customer Service excellence Excellent team working skills Excellent Communication skills both verbal and written Effective problem solvers who are willing to go the extra mile to resolve customer queries quickly and effectively in line with agreed policies, procedures and processes. Experience in using various computer systems and possess a high level of IT literacy High level Numeracy skills A personal commitment to continuous service improvement Ability to work flexibly to meet the needs and expectations of our residents A personal commitment to continuous self development Experience of working within a fast paced, multi service customer service role is desirable but not essential

Contact Details:
ATTB
Tel: not in use
Contact: Kris Clare
Email:

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