Customer Service Analyst

Job Type:
Contract
Job Sector:
IT
Region:
West Midlands
Location:
Unspecified
Salary Description:
£25500/annum + Benefits
Posted:
11/05/2019
Recruiter:
ATTB
Job Ref:

Customer Service Analyst
The main purpose of the role is to provide excellent first level customer support through taking calls, handling the resulting incidents or service requests, using the incident management and request fulfilment processes.
Customer Service Analyst
Knowledge:
A working knowledge of desktop equipment, printers, scanners, telephony, mobile devices.
Knowledge of ITIL principles in an ICT Service Management environment.
A working knowledge of a range of technologies including Citrix, IP Voice and Data networking, mobile technologies, Microsoft Office and Windows, printing and scanning systems
Experience:
Experience of a customer service/focus background
Experience of working in an ITIL based ICT Service Management environment.
Experience and a good working knowledge of ICT Service Desk logging systems, Landesk or similar ICT remote desktop software and Citrix.
Experience of working in a busy customer facing environment dealing with a diverse range of customers with differing needs.
Experience of multitasking, being flexible to the business needs and ability to work under pressure.
***** This is initially 6month contract that has the option to be reviewed and extended.***
For a full role specification and details please contact 3Recruit

Contact Details:
ATTB
Tel: not in use
Contact: Kris Clare
Email:

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