Events Manager - Membership Organisation

Job Type:
Job Sector:
Catering, Hospitality
Salary Description:
£28600 - £29600 per annum + 30 days holiday
Job Ref:

Our client, a huge leading membership organisation, is looking for a great communicator who is energetic keen and competent to join their busy team. The role offer lots of training, progression and opportunities to learn. APPLY NOW! Admissions being accepted immediately as this role will go quickly TEAM TO PERM. MIN 3 MONTHS LOCATION :Chancery Lane SALARY: £28,600 PERKS: flexi time, 31 days holiday, pension, training, great fun team TIME: Monday- Friday 9-5 or equivalent The Programmes and Events Executive will be responsible for oversight, management and delivery of a number of the open and in house programmes. They will be supported by and manage a programme and events coordinator. The role holder will ensure that they are providing excellent service in regard to programmes and events through excellent product knowledge, effective implementation and monitoring of relevant systems, procedures and policies and management of stakeholder relationships. Job Description: The Executive's primary responsibilities are: To provide excellent support, advice and guidance so as to maximise the products and services of our Programme and Events in regard to both income and quality standards. To effectively co-ordinate the delivery of all open and bespoke programmes and events and conferences. To ensure efficient and prompt processing of enquiries from possible customers/suppliers, including the monitoring of mailboxes, phone queries and live chat services. To work within agreed operational plans and set targets making effective use of resources, adhering to budgets and working with their line manager to ensure budgets stay on track. To develop and implement highest standards of customer service standards for themselves and the team. To effectively plan, implement and co-ordinate events and conferences, with particular regard for customer need, quality standards and communication with venue and P&E colleagues. To manage relevant projects to delivery through coordinated planning, resource scheduling and capacity management. To provide and review management information as required relating to programme delivery including use of associates and staff, financial information and feedback data. To maintain and produce relevant delegate data within GDPR and internal processes and requirements. To be responsible for all financial administration of delivery (purchase orders, contracts, invoicing) to ensure that cost remains within agreed margins/budgets and in line with financial policies and procedures. To manage post programme customer satisfaction survey, impact surveys, feedback analysis and learning. Any other reasonable duties commensurate with the level of role. Agreed objectives will be set and performance will be measured by results and how they are achieved. Person specification Experience of event management across a wide range of style and scope of events from a short workshop to a complex multi-day large conference, able to demonstrate working with a number of clients up to the most senior levels, variety of types of contributors and locations/venues. Experience of programme delivery co-ordination across both open and bespoke in house) programmes and conferences. Effective supervision and delegation skills and demonstrable experience of having the aptitude to lead a team. Experience of managing budgets. Knowledge and demonstration of some experience in project management methodologies and approaches. Awareness of quality improvement processes. Excellent IT kills across a range of IT systems. Able to demonstrate experience of a commitment to continuous improvement in regard to products, process and teams. Experience of working within a customer focused environment. Experience of working with a range of databases or CRM systems including all aspects of data gathering and migration, input and monitoring. An understanding of the higher education sector Personal characteristics A collaborative and supporting personal style, able to motivate and enthuse colleagues to meet high standards and delivering client-focused outcomes. Ability and willingness to provide constructive challenge. Willingness to travel as required to attend programmes across the UK and on rare occasions possibly internationally A demonstrable commitment to high quality customer service provision and delivery to meet customer needs. *Or equivalent NB: If this company and position appeals to you then please apply your CV on-line. Advertised by Office Angels, Holborn branch. Please note that due to a high volume of response Office Angels receive; only successful candidates will be contacted for the purposes of the Regulations, please note that Office Angels in the provision of these services will be operating as a recruitment agency. Office Angels are an equal opportunities employer. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser:

Contact Details:
Tel: not in use
Contact: Kris Clare

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