Customer Service Analyst

Job Type:
Job Sector:
Customer Service
West Midlands
Salary Description:
£25,500 per annum
Job Ref:

Customer Service Analyst The main purpose of the role is to provide excellent first level customer support through taking calls, handling the resulting incidents or service requests, using the incident management and request fulfilment processes. Customer Service Analyst Knowledge: A working knowledge of desktop equipment, printers, scanners, telephony, mobile devices. Knowledge of ITIL principles in an ICT Service Management environment. A working knowledge of a range of technologies including Citrix, IP Voice and Data networking, mobile technologies, Microsoft Office and Windows, printing and scanning systems Experience: Experience of a customer service/focus background Experience of working in an ITIL based ICT Service Management environment. Experience and a good working knowledge of ICT Service Desk logging systems, Landesk or similar ICT remote desktop software and Citrix. Experience of working in a busy customer facing environment dealing with a diverse range of customers with differing needs. Experience of multitasking, being flexible to the business needs and ability to work under pressure. For a full role specification and details please contact 3Recruit

Contact Details:
Tel: not in use
Contact: Kris Clare

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