Customer Services Coordinator

Job Type:
Job Sector:
Customer Service
£17,500 to £17,500 per annum
Work Wales
Job Ref:

Are you looking for a varied and busy role within a growing and ambitious company?

Are you experienced in Customer Services?

An exciting opportunity has arisen with my client based in Swansea who are a successful, well known multi-award winning manufacturing company. This opportunity is for a Customer Services Coordinator to join them on a temporary basis.

Sitting within the technical team, as a Customer Services Coordinator you will be responsible for:

* Maintaining a thorough knowledge of the Company’s products and their suggested usage and be the First Point of Contact for all relevant Customer and Consumer Enquiries and Complaints
* Providing advice and documentation in response to information requests generated by Customers and Consumers
* Dealing with Customer and Consumer Complaints in a calm and orderly manner and resolving any issues in a timely manner by phone and email
* Highlighting issues defined as requiring further action to the Quality Department.
* Producing weekly, monthly, quarterly reports analysing the complaints received and highlighting any issues raised
* Organising the sending out of sample selections and replacement products when required
* Assisting in administration and maintenance of technical documentation when required.

If you have previous experience in working within Customer Service roles, ideally within a contact centre environment then I would love to hear from you.

To be successful in the customer services coordinator role you will need strong verbal and written communication to manage and respond to queries from a range of diverse customers over the telephone and by letter.
Ideally you will have experience of Microsoft office – specifically Outlook, Word and Excel.

Contact Details:
Work Wales
Tel: 01792 477340
Contact: Matthew Murphy

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