IT Service Delivery Analyst (processes/ reports)

Job Type:
Permanent
Job Sector:
IT
Region:
North West
Location:
Liverpool, Merseyside, Warrington
Salary:
£30,000 to £35,000 per annum
Salary Description:
£30,000 to £35,000 + bens
Posted:
22/05/2019
Recruiter:
Actis Recruitment
Job Ref:
57266/L

IT Service Management Analyst (Professional Services) to £35k doe – based Liverpool. This leading International law firm is seeking to recruit an experienced Service Delivery Analyst to assist the Service Delivery Manager in managing the delivery of IT Services across the firm globally. Areas include IT Service Desk, ITSM processes inc Problem & Change Management, Asset Management and Continual Service Improvement.

ROLE

• Develop tools and processes to gather, cleanse and report on key system metrics
• Analyse existing processes, Produce Data Models, service improvement, problem determination projects and BAU
• Administration and compliance of ITIL
• Assist in definition and review of Service Levels, and in Service Level reporting
• Own the production of agreed Service Levels and generation of ad hoc service and system reporting
• Administer Custom Satisfaction feedback and processing.

PERSON

• 2/3 years + experience of Service Delivery in an ITIL environment
• Strong experience of performing data analysis for trending, processing and service performance purposes
• Ability to produce high quality Service Level reports using MS Office tools.
• Preferably ITIL qualified with knowledge of Net Promoter Scoring.

With excellent communication skills you will display an enthusiasm for providing excellent service with the ability to work with demanding users.

Excellent opportunity to work with an award winning international law firm where you will have the opportunity to liaise with the IT Operations team, Project Management and firm wide users in the UK, Europe and Asia.

**This role can be based from either the Liverpool or Manchester office.

£30,000 - £35,000 plus benefits

Contact Details:
Actis Recruitment
Tel: 0161 247 8660
Contact: Ian Shaw
Email:

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