Customer Service Coordinator

Job Type:
Job Sector:
Customer Service
North West
Salary Description:
TalentSpa Recuitment
Job Ref:

Customer Service Coordinator

Location: Blackpool, FY4 4QE

Salary: Competitive, depending on experience

Hours of Work: 9am-5pm, with flexibility

About the Company:

Our client is a manufacturer of health supplements and sports nutrition products. Their key mission is to serve and develop the health supplement and sports nutrition market sector on a national and international basis. They work to exceed their quality, delivery and cost through continuous improvement and customer interaction.

Customer Service Coordinator Responsibilities:

* Organise entry of customer orders and issue sales order confirmations within 24hrs.
* Obtain signed product specifications from customers for new products.
* Set up new products and packing specifications.
* Liaise with Purchasing, Sales and Technical departments to cost products.
* Liaise with purchasing and production departments to ensure delivery dates are met.
* Produce accurate picking lists for the warehouse in order to arrange a delivery note and despatch of goods.
* Create pro-forma invoices as required.
* Deal with all customer enquiries / complaints in an efficient, professional & courteous manner and to the required standard and guidelines as set out by our client.
* Establish and maintain effective working relationships with co-workers, customers and suppliers.
* Continually update computer records with relevant information such as pricing, status, delivery dates, raw materials etc.
* Supply customer order status reports on a weekly/monthly basis.
* Provide general administrative support and answer the telephone.
* Provide formulations and samples to customers / suppliers where appropriate.
* Maintain effective and accurate filing systems.
* Greet and ensure visitors to our client are dealt with in a professional manner and to the required Health and Safety Guidelines.
* Control and arrange ordering of office supplies as required. Ensure costs are monitored and best price achieved.
* Adhere to stated policies and procedures relating to health and safety, and quality management.

Customer Service Coordinator Requirements:

* Is there a specific amount of experience that you'd like the candidates to have in a similar role? E.g. 12 months
* Are there any qualifications that you'd like the candidates to have?
* Good IT skills in computer input, Microsoft Word and Excel
* Good communication and organisational skills
* Ability to prioritise work on a daily basis
* Be able to adapt quickly and problem solve
* Work as a team player
* A good telephone manner
* The ability to meet tight deadlines
* Attention to detail
* Ability to work in a fast-paced environment
* Be able to stay calm in difficult situations
* Be patient, tactful, diplomatic and approachable
* Respect the importance of confidentiality

Customer Service Coordinator Benefits:

* Competitive salary
* Holidays that increase with time served + 8 bank holidays
* Free onsite parking
* Nights out for employees (e.g. Christmas Party, boxing nights and more!)
* Cycle to Work scheme
* Discounted Gym memberships
* Discounted Mobile Phone scheme

If you feel that you meet the Customer Service Coordinator requirements, please apply now!

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .

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