Part Time Customer Service Representative

Job Type:
Permanent
Job Sector:
Customer Service
Region:
Europe
Location:
Peterborough
Salary:
£18,755 to £21,755 per annum
Salary Description:
�18,755 - 21,755 per year
Posted:
23/05/2019
Recruiter:
TalentSpa Recuitment
Job Ref:
BGL/CSRpeterB

Part Time Customer Service Representative

Location: Peterborough

Salary: starting from �18,755 (inclusive of �1755 shift allowance) and up to �21,755 (inclusive of �1755 shift allowance) after three years dependant on performance. This is pro-ratad depending on your hours.

Hours: We have part time morning and evening shifts available with weekends

Working for BGL Customer Services:

Our business is market-leading in brand, data and digital and we're always pushing the boundaries to innovate. We actively encourage people to interact, meet new colleagues, share ideas and empower people to make a difference. We believe this is what makes BGL a unique place to work.

Responsibilities of the Customer Service Representative:

* Taking inbound calls from prospective and existing customers, ensuring our reputation is maintained to a high standard for our internal and external brand
* Delivering outstanding services to every customer you deal with
* Ensuring you take responsibility for our customers and provide resolutions
* Taking ownership for your own development within the BGL Group
* Be determined to succeed and accountable for results for yourself and the business
* Acting with drive, pace and passion
* You will need to ensure you are following system and procedural processes to ensure compliance with the FCA

Requirements of the Customer Service Representative:

It doesn't matter if you've never worked in a contact centre or insurance environment before. With our award-winning Learning and Development team, we will provide a comprehensive training programme, all we ask is for the following...

* Minimum of six months experience working within a customer service environment, this could be from a variety of backgrounds including retail, contact centre and hospitality (face to face, by phone or in written form)
* A proven track record of delivering excellent customer service
* Strong communication skills including written and verbal
* Taking responsibility for customer concerns and resolution
* Excellent time management and attention to detail
* Good numeracy and literacy skills
* Proven record for setting own goals and monitoring own performance

Benefits of becoming the Customer Service Representative:

* We reward your loyalty with annual leave. Starting at 25 days per year for new starters and increasing by a day every year up to 30 days for 5 years' service (pro-ratad depending on hours)
* Subsidised on site restaurant, free fruit (everyday) and free breakfast (weekends only)
* On site Sports Massage & Osteopath treatments and "at desk" massages
* Flexible benefits package
* Comprehensive induction training programme and career support
* Opportunities to be involved in charity work and fundraising events

If you feel you meet the above criteria of this Customer Service Representative role then please apply now!

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .
Email:

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