IT Service Desk Analyst

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Salary Description:
TalentSpa Recuitment
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IT Service Desk Analyst

Location: York - YO19 4FE

Salary: Competitive

Hours of Work: Mon-Fri 8:30am-5:30pm

About the Company:

Building around 16,000 beautifully designed new homes a year in more than 350 prime locations nationwide; Persimmon Homes is one of the UK's leading house builders but with a local approach to building new homes. We believe that our quality really differentiates us from the competition.

We are based in York are looking for an enthusiastic, committed person to join our IT Service Desk team. Through your passion for IT you will provide a professional experience for our internal customers, capturing and dealing with a wide range of incidents and requests ensuring excellent communication at all times.

IT Service Desk Analyst Responsibilities:

* Provide a single point of contact for all supported IT services
* Respond to phone calls, emails and electronic forms
* Deliver outstanding customer service by answering all calls promptly, remaining courteous and professional at all times
* Use effective communication to proactively manage customer expectations
* Logging all incidents in the appropriate software, ensuring all relevant information is recorded. Incidents are categorised accurately and prioritised in accordance with their agreed impact and urgency
* Provide 1st and 2nd line support in accordance with the IT policies and procedure
* Ensure that all owned incidents and requests are resolved in accordance with their Service Level Agreement (SLA)
* Track and monitor third party incidents ensuring resolution is in accordance with their Service Level Agreement (SLA)
* Escalate incidents where a satisfactory resolution has not been provided or where a higher level of management input is required
* Deliver projects within agreed timescales on an ad hoc basis

IT Service Desk Analyst Requirements:

* Minimum 2 years technical experience within a similar role
* Working in large scale, multi-site environments
* In depth working knowledge of the following:
* Windows OS 7 - 10
* Windows Server OS 2008 - 2016
* Active Directory
* Microsoft Exchange 2010 - 2016
* VMWare
* Mobile Device Management [IBM Mass360, Sophos Mobile Control, VMWare Airwatch, Microsoft Intune]
* Android Smartphones
* Backup software (Arcserve, Veeam)
* Anti-virus products
* Voice Systems
* Microsoft Office (all versions)
* A Level IT, BTEC in Computing or equivalent
* SDI - Service Desk Analyst or equivalent
* Valid UK driving licence

Desired Skills:

* MCSA or equivalent
* ITIL V3 Foundation or a working knowledge of the framework
* In depth knowledge of the following:
* SQL Server
* Group Policy
* SAN storage infrastructure
* Android for Work
* Windows Deployment Tools
* Scripting (PowerShell/VBScript)
* Papercut print management software
* TeamViewer
* Lansweeper
* Office 365
* Configuration of network switches, load balancers and Wireless Access Points

IT Service Desk Analyst Benefits:

* Competitive Salary
* Bonus Scheme
* Life Assurance
* Company Pension Scheme

If you feel that you meet the IT Service Desk Analyst requirements, then apply now!

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .

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