Support Consultants

Job Type:
Permanent
Job Sector:
IT
Region:
East Anglia
Location:
Bury St Edmunds
Salary Description:
Competitive
Posted:
29/05/2019
Recruiter:
TheSmartList
Job Ref:
EF0241

Based in Bury St Edmunds, Sicon Ltd specialise in designing and developing applications solely for Sage 200. They produce innovative, high quality & highly functional additions. They have been developing software applications for integration with Sage for over 15 years and are now well established as one of the leading developers in the UK and Ireland. They are now looking to recruit a Support Consultant to join their team. 

As a Support Consultant you will be based at their head office in Bury St Edmunds and will be providing first and second line telephone and remote support to business partners and customers using their additions integrated with Sage 200.

This role would ideally be suited to a person who has good business understanding and has worked in a similar role or has good accounts experience and is looking for a career change.
Full training will be provided as these packages are bespoke to Sicon Ltd alone. 

Key Responsibilities of the role include:
Respond to calls / emails to resolve queries / Keep customers informed of progress
Ability to Plan and Prioritise calls
Keep Internal Case Management system updated at all times
Be involved in call management to ensure service level agreements are met, analysis and investigation work

You will demonstrate strong IT skills and understand the importance of customer service. Good planning, organisation and time management skills will be essential for this role as will strong communication skills. 

Key experience essential for the Support Consultant role:
Strong working knowledge of all aspects of MS Office essential
Previous experience in a similar role would be desirable but not essential 
Experience of Sage 200 would be highly advantageous but not essential 
Ability to work to deadlines
Full UK driving licence not essential but desirable 

If this sounds like the role for you, apply now!

You will then be sent to an online questionnaire to support your CV and application, please fill in the details and we will be in touch to advise you of the next steps.

LOCATION: Bury St Edmunds
JOB TITLE: Support Consultants 
SALARY & BENEFITS: Competitive rates of pay depending on experience
WORKING HOURS: Monday to Friday, 9am-5pm
REFERENCE: EF0241
TSL2

Contact Details:
TheSmartList
Tel: 01733 427 182
Contact: Emily Fovargue
Email:

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