Client Services Manager

Job Type:
Permanent
Job Sector:
Banking, Finance, Financial Services
Region:
Europe
Location:
Malta Island
Salary Description:
Plus Benefits
Posted:
03/06/2019
Recruiter:
SRGEurope
Job Ref:
14365/001

Client Services Manager | Competitive salary + Benefits | Malta

SRGEurope has been appointed to recruit an experienced Client Services Manager to join a high profile payment service provider in Malta. We are seeking a collaborative and motivated Client Services Manager to help grow and manage the team. The successful candidate will be someone who is passionate about delivering service excellence and maintaining a collaborative and inclusive team environment.

Client Services Manager Responsibilities:

* Manage, monitor and review daily operational functions in order to ensure correct quality standards

* Review daily priorities and takes appropriate action to ensure that expected results are achieved

* Keep abreast of system changes and events and proactively plans to accommodate accordingly

* Effectively manage staff to maximise their potential and profitability for the company

* Improving customer service quality by analysing customer service metrics and customer feedback in order to evaluate and re-design processes and implement any required changes

* Set clear objectives; evaluate progress and instill a high-performance culture with a focus on teamwork and service excellence

* Increases productivity by ensuring that necessary resources are provided

* Collaborates with other departments to resolve problems, facilitate solutions and enhance service delivery

* Developing and updating procedures and policies

* Translate business strategy into relevant service standards and processes and implements accordingly

Client Services Manager Requirements:

* 3 - 5 years related working experience with exposure to IT operations, service industry, Fintech or banking advantageous

* Strong leadership skills with the ability to mentor and coach

* Advanced ability in problem-solving

* Exceptional organisational skills and attention to detail

* Able to build effective and collaborative working relationships

* Excellent communication, interpersonal and conflict resolution skills

* Strong time management skills

* Possess a strong work ethic and a team player mentality

* Capability to think out of the box

To Apply

If you are interested in this role press apply now and if you want to know more e-mail us at support@srgeurope.com or alternatively call +350 200 69999 for Gibraltar or 0207 183 6462 for UK.

We have a variety of jobs ranging from �25k-�100k, so if this one is not suitable please visit our website www.srgeurope.com for other exciting opportunities you can apply for.

Contact Details:
SRGEurope
Tel: 00350 200 69999
Contact: Ebony Jacks
Email:

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