Client Services Manager

Job Type:
Job Sector:
Banking, Finance, Financial Services
Malta Island
Salary Description:
Plus Benefits
Job Ref:

Client Services Manager | Competitive salary + Benefits | Malta

SRGEurope has been appointed to recruit an experienced Client Services Manager to join a high profile payment service provider in Malta. We are seeking a collaborative and motivated Client Services Manager to help grow and manage the team. The successful candidate will be someone who is passionate about delivering service excellence and maintaining a collaborative and inclusive team environment.

Client Services Manager Responsibilities:

* Manage, monitor and review daily operational functions in order to ensure correct quality standards

* Review daily priorities and takes appropriate action to ensure that expected results are achieved

* Keep abreast of system changes and events and proactively plans to accommodate accordingly

* Effectively manage staff to maximise their potential and profitability for the company

* Improving customer service quality by analysing customer service metrics and customer feedback in order to evaluate and re-design processes and implement any required changes

* Set clear objectives; evaluate progress and instill a high-performance culture with a focus on teamwork and service excellence

* Increases productivity by ensuring that necessary resources are provided

* Collaborates with other departments to resolve problems, facilitate solutions and enhance service delivery

* Developing and updating procedures and policies

* Translate business strategy into relevant service standards and processes and implements accordingly

Client Services Manager Requirements:

* 3 - 5 years related working experience with exposure to IT operations, service industry, Fintech or banking advantageous

* Strong leadership skills with the ability to mentor and coach

* Advanced ability in problem-solving

* Exceptional organisational skills and attention to detail

* Able to build effective and collaborative working relationships

* Excellent communication, interpersonal and conflict resolution skills

* Strong time management skills

* Possess a strong work ethic and a team player mentality

* Capability to think out of the box

To Apply

If you are interested in this role press apply now and if you want to know more e-mail us at or alternatively call +350 200 69999 for Gibraltar or 0207 183 6462 for UK.

We have a variety of jobs ranging from �25k-�100k, so if this one is not suitable please visit our website for other exciting opportunities you can apply for.

Contact Details:
Tel: 00350 200 69999
Contact: Ebony Jacks

You may return to your current search results by clicking here.


This website uses cookies. Read our cookie policy for more information. By continuing to browse this site you are agreeing to our use of cookies.

Latest Job Listings