Customer Service Co-Ordinator

Job Type:
Job Sector:
Customer Service
North East London
£25,000 to £30,000 per annum
Salary Description:
£25000 - £30000 Per Annum
Additional Resources
Job Ref:

Customer Service Co-Ordinator, North East London


The Company

We have an exciting opportunity to work with an Award Winning Home builder, as part of their highly regarded construction team. Our client is well known in London and the South East, and has won many industry awards for design and quality.

The Role

The Customer Service Co-Coordinator will manage the administration relating to customers issues within their new homes. The role will work closely with the Regional Customer Service Department, ensuring daily defects are processed and daily data is collated accurately.


- Liaise with the Leadership team regarding issues that have arisen in new customer homes.
- Book in Contractors to undertake improvement works in customer's homes
- Obtain estimates and quotes, and where possible challenge costs.
- Log all calls from customers, and track progress of works - ensuring all timescales are adhered to.

Essential Skills & Requirements:

- Ability to work independently, priorities work and take initiative
- Experience dealing with customer queries and issues with an empathic manner
- Works well under pressure/in a fast-moving environment
- Housebuilding or related industry experience

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Contact Details:
Additional Resources
Tel: 0845 450 6635
Contact: Emma

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