Helpdesk Analyst

Job Type:
Job Sector:
East Midlands
£10 to £12 per hour
The ONE Group
Job Ref:

Helpdesk Analyst - Spalding �10.00 - �12 per hour - Contract Role

Our client is looking to recruit a Helpdesk Analyst to be able to provide first line resolution over a wide range of issues.

Must Haves:
* Passionate about excellent customer service
* High level of personal communication skills
* Able to provide first line resolution over a wide range of issues
* Able to provide thorough troubleshooting for hardware issues
* Confident and skilled in a MS Windows environment, using MS Office applications in particular Outlook and Excel.
* Self motivated, enthusiastic, positive, diligent, honest, dedicated and committed
* Enjoys analysing problems and providing resolutions
* Able to learn and react to changing circumstances rapidly
* Ability to prioritise workload within a high-pressure environment without compromising on quality or customer service.
* Flexibility and willing to go the extra mile
* Experience of working in an end user environment

Would Likes:
* At least 1 years experience of working in a 1st line support role
* Experience using support call logging systems
* Knowledge of the ITIL Framework.

For more information call the Peterborough office of THE ONE GROUP on 01733 234 000 or visit our website at

Contact Details:
The ONE Group
Tel: 01733234000
Fax: 01223 233072
Contact: Jack Moffett

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