Customer Service Advisor – Customer Care

Job Type:
Permanent
Job Sector:
Automotive, Engineering
Region:
Yorkshire
Location:
Leeds
Salary:
£18,000 to £19,000 per annum
Posted:
19/06/2019
Recruiter:
Holt Recruitment Ltd
Job Ref:
NI916667

We are currently supporting our client, a leading National Installer of in car electrical equipment in their search for an experienced Customer Service Professional!

Customer Service Advisor

Responsibilities as a Customer Service Advisor:

* Respond to requests for technical assistance via telephone and email
* Log all customer contacts in the CRM
* Create engineer service tasks
* Providing users with 1st line software support and help as required
* Keep customers updated with progress on their fault tickets
* Follow all processes and procedures
* Escalate problems to 2nd line as appropriate
* Manage the “Customer Care” email inbox
* Manage customer expectation
* Support engineer calls – commissioning new installs and services and ensuring all commissions are completed accurately following the correct process.
* Follow policies and procedures
* Closing engineer tasks on the day
* Assist Call Desk and Scheduling as and when required

Key Skills required for this Customer Service Advisor role:

* Customer service focused
* Excellent communication skills both written and verbal
* Calm under pressure
* Problem analysis and problem-solving
* Adaptability
* Planning and organizing
* Attention to detail
* Clerical and administrative functions
* Public relations/developing relationships
* Handling information and following instructions
* Co-operating and liaising

Qualifications:

* A minimum of 5 GCSE’s at grade C or above.

Experience Required:

* Two years relevant experience in line 1 support
* Knowledge or experience within the Tracking or Telematics industry would be an advantage.
* Be technically minded/technical experience

Customer Service Advisor

Salary: �18,000 rising to �19,000 after successful 3 month probation

Hours: 37.5 hours per week - Monday to Friday 9am to 5.30pm

If this Customer Service Advisor role is of interest to you, please click 'Apply Now'

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Contact Details:
Holt Recruitment Ltd
Tel: 0845 8338 007
Fax: 0845 8338 006
Contact: Holt Recruitment
Email:

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