Systems Engineer

Job Type:
Job Sector:
South East
£30,000 to £30,000 per annum
Salary Description:
�30k per year
TalentSpa Recuitment
Job Ref:

Systems Engineer

Location: Hersham

Salary: �30,000 per annum

Job type: Permanent

Our client enable organisations to Procure, Connect, Secure and Manage mobile devices and Cloud services, powered by innovative technologies and delivered back as a fully managed service.

Their expertise focusses, and fully managed services help to shape many Enterprise Mobility and Cloud strategies minimising the risk of change and impact on internal resources.

They have recently been shortlisted for the following industry accolades - SC Awards Europe 2018, CRN Sales & Marketing Awards 2018, Toast of Surrey Business Awards 2018, CRN Women in Channel Awards 2018 and Computing Technology Product Awards. They also won the inaugural Managed Services Provider of the Year Award at the Mobile Industry Awards 2018.

About the role:

They are looking for someone who will be responsible for supporting our customers across their entire product portfolio, covering everything from Mobile Device Management, Mobile Threat Defence and Cloud Access Security.

They will perform a wide variety of design, installation, configuration and upgrade tasks, for all related hardware and software in both a hosted and stand-alone environment. In addition, will provide investigation, diagnostic testing and resolution of system, hardware, software and infrastructure issues.

The successful candidate will receive in house and formal training with time dedicated to study each week and study days as required per a Personal Development Plan.

Responsibilities of the Systems Engineer:

* You will be responsible for the day to day delivery of services to customers
* Build and deploy of complex environments on-prem and in the cloud
* Work closely with their suppliers and customers to provide high quality technical support both remotely and onsite
* Complete configuration, installation and support of equipment and software to the specifications of customer proposals
* Responding to inquiries from staff, customers, service providers etc. to provide technical assistance and support
* Manage complex technical issues within their product suite, applying your technical skills and expertise to guide and advise their growing customer base
* Lending your knowledge and skills across all levels of their support structure where needed
* Assist in advancing and training new and inexperienced members of the Support team
* This role will cover supporting all aspects of the product suite, implementing and supporting 2-factor authentication, cloud web and email security, EMM / UEM (encasing MDM, MCM and MAM) and security for mobile devices and secure wireless networks
* Dealing with support escalations and pre-arranged changes or upgrades for their numerous global customers

Requirements of the Systems Engineer:

* First class in a STEM degree or 2 years+ as a Mobile or Infrastructure Engineer
* Proven to be a high achiever
* Ability to work to strict timelines and providing a quick turn around when required
* Technical, analytical, interpersonal and organisational skills
* Be accountable for your actions, whilst still appreciating it's a team effort
* Have an ability to work in a team and independently
* ITIL awareness
* Strong attention to detail
* Fluent written and verbal communication skills
* Have an enthusiasm and willingness to learn and a positive "can do" approach
* Self-motivated
* Enjoy working from the office and customer sites
* Like working

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .

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