First Line Support Engineer

Job Type:
Job Sector:
South East
£21,000 to £25,000 per annum
Salary Description:
�21k - 25k per year
TalentSpa Recuitment
Job Ref:

First Line Support Engineer

Location: Hersham

Salary: 21K-25k + 1k-2k bonus

Hours: 37.5 Hours per week 9-5:30pm Monday to Friday

Job type: Permanent

Mobliciti enable organisations to Procure, Connect, Secure and Manage mobile devices and Cloud services, powered by innovative technologies and delivered back as a fully managed service.

Our expertise focuses, and fully managed services help to shape many Enterprise Mobility and Cloud strategies minimising the risk of change and impact on internal resources.

We have recently been shortlisted for the following industry accolades - SC Awards Europe 2018, CRN Sales & Marketing Awards 2018, Toast of Surrey Business Awards 2018, CRN Women in Channel Awards 2018 and Computing Technology Product Awards. We also won the inaugural Managed Services Provider of the Year Award at the Mobile Industry Awards 2018.

About the role:

This role will be a point of contact for a large percentage of Mobliciti's customers and your main job will be troubleshooting and assisting customers with any issues raised against products we support. You will also ensure that the various tickets in ServiceNow are monitored and updated, regardless of team (internal and 3 rd party) to ensure that all tickets are progressed to satisfactory resolution within the relevant SLA.

ITIL knowledge and experience of working within the framework and some technical IT knowledge is a plus. The role will not be highly technical to begin with but there is very large scope for growth over time.

Responsibilities of the First Line Support Engineer:

* Provide L1 Support across a wide range of I.T. disciplines
* Follow Incident and Problem management principles
* Provide world class customer service and call handling
* Training and mentoring of team members in Service Desk roles
* Own incidents and problems throughout their lifecycle in line with the ITIL model
* Regularly update customers on their own open tickets
* Adhere to best practice and Mobliciti procedures when logging and managing tickets throughout the lifecycle
* Obtain and maintain certifications as outlined by your line manager

Requirements of the First Line Support Engineer:

* 2:1 and above in a STEM degree or 2 years+ in a Managed Services role
* Proven to be a high achiever
* Ability to work to strict timelines and providing a quick turn around when required
* Technical, analytical, interpersonal and organisational skills
* Board awareness of IT Infrastructure
* Have an ability to work in a team and independently
* ITIL awareness
* Strong attention to detail
* Fluent written and verbal communication skills
* Have an enthusiasm and willingness to learn and a positive "can do" approach
* Self-motivated
* Enjoy working from the office and customer sites
* Like working in a friendly fast paced environment
* Love to learn and work with exciting new technologies

Benefits of becoming the First Line Support Engineer:

* Subsidised onsite Nuffield Health Gym
* Subsidised Caf� and Canteen
* Free onsite parking
* In office entertainment - drinks fridge, pinball machine, TV, kitchen facilities, lounge area
* Half day on birthdays
* Private healthcare
* Life insurance
* Employee pension scheme
* Company incentives
* Lunch and learns
* Employee of the month
* Employee surveys
* Staff suggestions box

If you feel like you meet the above criteria for the First Line Support Engineer, then please apply now!

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .

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