Customer Service Centre Advisor

Job Type:
Permanent
Job Sector:
Customer Service
Region:
Europe
Location:
Waltham Cross
Salary Description:
�23,706.31 per annum
Posted:
24/06/2019
Recruiter:
TalentSpa Recuitment
Job Ref:
TD/RCA/CSCA

Customer Service Centre Advisor

Location: Waltham Cross, EN8 7RQ

Salary: �23,706.31 per annum

Hours of Work: 37.5 Hours per week, 5 over 7 (including weekends) - 7am-3.30pm

About the Company:

Reynolds is looking for a dynamic individual to join the Customer Service team to support the growth of the business and continue to meet our high standard of customer service.

The Customer Service Centre Advisor will provide a consistent, accurate processing of customer orders in accordance with company policy, values and quality control procedures in a timely, appropriate and professional manner.

Customer Service Centre Advisor Responsibilities:

* To answer all calls presented professionally, accurately and consistently providing the customer with an efficient and effective service.
* To provide customers with relevant product and service information
* To process orders in accordance with Reynolds procedures, policy and values
* To respond to all customer enquiries appropriately & professionally and resolve customer complaints where necessary
* Be pro-active in consistently achieving personal KPI's and team targets
* Be pro-active in gaining an understanding of Reynolds products, processes & services.
* Be proficient in accurately processing customer orders for all customer types
* Effectively and consistently manage order cut off times and bespoke processes for all customer types including National Accounts
* Record and update customer database with relevant information
* Consistently work to minimise call waiting times for customers
* Work as necessary to provide optimum cover to customers during business hours.
* Give support to team members and assist other departments, as and when required
* To help find solutions to customer questions and problems

Customer Service Centre Advisor Requirements:

* Excellent listening, questioning and feedback skills
* Good data entry/keyboard skills
* Professional manner and good verbal communication skills
* Customer service orientation and knowledge of customer service principles and practices
* Computer skills/Contact Centre software awareness & MS Office Suite
* At least 3 months experience of working in a call centre environment Excellent attention to detail
* Good organisational skills
* Relevant product knowledge
* Flexible approach and self- motivated

Customer Service Centre Advisor Benefits:

* Competitive Salary
* Permanent Contract
* Referee a friend Scheme (�600 per referral)
* Enrolment in to Pension Scheme
* Healthcare Cash Plan
* Access to discounts and savings through our Retail Rewards portal
* Free onsite parking
* Direct access to loans and savings plans with NLCU

If you feel that you meet the Customer Service Centre Advisor requirements, please apply now!

Reynolds is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .
Email:

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