Customer Service Adviser

Job Type:
Job Sector:
Customer Service
Skipton, North Yorkshire
£16,500 to £16,500 per annum
Salary Description:
£16,500 rising to £17,300 upon successful completion of probation
Skipton Building Society
Job Ref:

Job IntroductionTake your seat, adjust your headset and get ready to join our award-winning contact centre team. As one of our Customer Service Advisers, you’ll be the first port of call for customers who phone us with queries, and these could come from new or existing customers. The team is currently recruiting for advisers to work across the savings and mortgage areas of the business and to help them continue winning awards. Main ResponsibilitiesBrace yourself - you’re going to be busy! Right from the off you’re going to be answering the phone, responding to queries, ending the call and being eager to help the next customer. Each customer is unique, so there will be a wide variety of enquiries to maintain your interest and you’ll have all the training you need to deal with anything that comes your way. This isn’t the sort of role where you can take a back seat. As part of the team that gives Skipton its voice, you’ll be measured on things like accuracy of information, customer satisfaction and your availability to our customers. It can be pretty full on, but you’ll have plenty of support from your team, as well as monthly 121s, regular feedback, quarterly reviews and the chance to tell us how things are going with you.   Ideal CandidateImagine someone who’s inquisitive, positive, resilient and enthusiastic with brilliant customer service skills to boot. If that sounds like you, we’d love to hear
from you. You don’t need to know everything about financial services, but you will need to be one of those people who thrive in a fast-paced environment.You’ll be joining a team of more than 200 people and operating in smaller teams of up to 15. It’s vibrant, social and there are loads of opportunities for internal development for those who are keen to put in the time. We also know how to celebrate success, with various events being held throughout the year. We’ve got a chill out room to help you wind down and structured shifts, which include Saturdays and evenings on a rota basis.  Now all we need is you.   About Skipton Building SocietyAs one of the
UK’s largest building Societies, Skipton are dedicated to helping customers
plan for their life ahead. We help over a million customers save for the future
and secure their own home. We’re a mutual organisation which means we are owned
by our members and we believe in placing our customers and people at the heart
of everything we do. We’re proud of our
inclusive and supportive culture and continue to invest in colleagues’ skills
with both personal and career development, to enable them to fulfil their
potential.  We welcome candidates from a diverse range of backgrounds and
are happy to consider any adjustments needed to enable all interested
candidates to apply. We appreciate the benefits of a good work-life balance and
will consider flexible working, job shares and home working where appropriate.Why Work For UsWe’re committed to paying
our people fairly for the role they undertake and provide a wide range of
benefits to support our colleagues’ finances and wellbeing, including our
Employee Assistance programme, the opportunity to buy extra holidays and
shopping discount vouchers You’ll be able to shape your career within your team and
can expect a structured learning and development programme where you’ll be
valued recogni
sed and rewarded. More information on benefits can be found here: are an equal opportunities employer and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Contact Details:
Skipton Building Society
Tel: 0200 000 0000
Contact: Laura Brockbank

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