Strategic Partner

Job Type:
Job Sector:
£60,000 to £60,000 per annum
Salary Description:
Compass Group
Job Ref:

We have a fantastic opportunity for a Strategic Partner within Retention.

Responsible for the retention of a sector specific proportion of the key client contracts in Compass Group UK & Ireland, representing approximately 140m turnover and 10m PBIT, in line with the prevailing Retention Target for UK and Ireland, and the relevant sector specific target.

Accountable for building solid client relationships, determining winning strategies for the retention of the contracts within assigned Top Account list, and negotiating profit levels that sustain budgeted PBIT contribution.

Responsible for identifying issues that may prevent a client from re-appointing Compass, or result in a client terminating their contract with Compass, and working with the Operations team to provide solutions to address such issues.
Main responsibilities
Conduct client interview with all client contacts
Ensure a fully completed, accurate Relationship Matrix is in place for each account
Identify the appropriate retention strategy for each client relevant to the timing of the contract renewal
Identify potential opportunities to renew through PRE-EMPT and avoid re-tender, and the relevant MUST WIN that would be addressed for the client in the strategy proposed
Lead Re-tender Process for Accounts
Identify client MUST WIN issues and communicate accordingly to sector MD and operations team
Oversee Bid Management team to produce concise and relevant proposal
Lead the presentation team and direct all related activity, including presentation strategy and theme
Actively seek out potential cross selling opportunities and work with Operations and Sales teams to maximise potential growth
Identify and pursue opportunities to extend services in additional locations, geographies.

Ideal candidateThe person occupying this position should have drive to achieve results in a friendly manner, but at the same time maintain quality and standards. The incumbent should have the ability to absorb and impart factual information to others and work within standard operating procedures.

Ideally the person fulfilling the role will have:

Customer Focus
Interpersonal Skills
Self Starter
Goal Achievement
Results Oriented
Objective Listening
Self Management
Influencing Others
Conflict Management
Problem Solving
Planning and Organisation
Diplomacy and Tact
Personal Accountability

About the companyCompass Group UK and Ireland is part of Compass Group Plc, the world's leading foodservice company and FTSE100 business. We employ up to 80,000 people annually - a figure that contributes significantly to our status as the worlds 11th largest employer and provide a wide range of services to clients in every conceivable sector including Schools, Race Courses, Hospitals, Power Stations, High-street stores and everything in between.

Our Company vision is Great People, Great Service, Great Results and we believe your contribution is crucial to the success of the business. To achieve our vision we live by the values of Integrity, Teamwork, Passion, Can-do and Responsibility.

Contact Details:
Compass Group
Tel: 0121 457 5000
Contact: Caroline Pearson

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