Senior Complaints Officer RQ365430

Job Type:
Job Sector:
Public Sector
£20 to £20 per hour
Salary Description:
Job Ref:

Senior Complaints Officer - Enfield (London) - Part Time - 2 Month Contract - �20ph umbrella
We currently have a fantastic opportunity for an experienced Complaints Professional in London for a short term part time opportunity working 18 hours a week on a job share basis - Wednesday to Friday.
This role will involve working as part of a team to lead on non-statutory complaints, access to information and Freedom of Information requests in key service areas.
Your duties and responsibilities will include;
- Reviewing non-statutory final stage complaints
- Drafting final reports and agreeing learning and action plans with services
- Ensuring the effective logging, processing and timeliness of requests to ensure compliance with legal timescales
- Quality assuring the draft responses
- Making decisions on the issuing of responses
- Providing advice to services on compliance with the Freedom of Information Act and the Data Protection Act
- Working with the Data Team to proactively publish frequently asked for data sets
- Monitoring the performance against targets for the complaints functions
- Ensuring that organisational learning is captured and shared
To be suitable for this opportunity; you must have:
- Experience of working in a complaints role
- Experience of dealing with sensitive data
- Experience and knowledge of Freedom of Information (FOI) requests and Data Protection regulations/ GDPR
- A thorough understanding of the processes involved with complaints handling
- Experience of drafting responses
The rate for this position is �20ph umbrella.
This position is available part time Wednesday - Friday 18 hours a week.
This is initially a 2 month contract, but there is potential for extension.
Additional checks will be required on application.
This role is based in Enfield, London.
For more information on this opportunity and to apply please call Ali Worsfold at STR Group on 02392 322312 and email your CV to

strgroup is acting as an Employment Business in relation to this vacancy.

Contact Details:
Tel: +442392322312
Fax: 023 9237 4445
Contact: Ali Worsfold

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