Customer Relations Advisor

Job Type:
Permanent
Job Sector:
Customer Service
Region:
South East
Location:
Basingstoke
Salary:
£23,000 to £24,000 per annum
Posted:
27/08/2019
Recruiter:
Carrington West
Job Ref:
JO0000019828

My client is a growing, multi award winning, business with over 50 years experience of providing voice, data, mobile and cloud-based solutions to businesses across the UK.

Their services fall into four distinct but related areas;

Voice
Networks & Security
Cloud
Mobile

My client has an exciting opportunity to join the Customer Relations team who are at the heart of the business where the focus is to provide exceptional account management to our customers. You are the main point of contact and will pro-actively stay in contact with your customers plus you will also be their champion should they need you. Working on a daily basis you will be tasked to manage one of their main accounts. This will involve dealing with a high volume of calls on a daily basis. You will be taking responsibility and dealing directly with these queries wherever possible. The idea is that you account manage and keep the customers happy and deal with any issues that may occur. The ability to think on your feet whilst under pressure and can work on your own initiative is key to this position.

Skills and Experience should include the following:

•Experience of Microsoft and Excel
Excellent Communications Skills
•Ability to work Independently
•Strong Administration Skills
•Effective Time Management
•Ability to multi-task
•Excellent Customer Service Skills
•Team player

This role is permanent, and you will have the opportunity to earn commission on top of your basic salary. Please note this is not sales based and will not involve you cold calling,

Please feel free to call Jack on 02393 876036 to discuss further

By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance to our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage, you with to withdraw your consent please contact us.

CWU1

Contact Details:
Carrington West
Tel: 02393 876 036
Contact: Jack James
Email:

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