2nd Line Support Technician

Job Type:
Job Sector:
South East
Thames Ditton
£20,000 to £20,000 per annum
Salary Description:
£20000 - £20000 Per Annum
Additional Resources
Job Ref:

2nd Line Support Technician - Thames Ditton, Surrey

Salary: £20k

Our client is at the forefront of providing cashless payments with its multi-use transactional platform providing payment and e-learning solutions for businesses, education institutions, governments, and non-governmental organisations.

The successfully candidate will provide telephone and email support to the school administrators, and their parents, by becoming expert in the features embedded in the software. This person will able to identify and resolve all application questions raised by school administrators and will be able to respond in well written English or spoken word.

Essential Criteria:

- An aptitude for understanding the workings of software applications
- Software enthusiast - Desire to go beyond their scope of knowledge to explain a feature
- 2nd line experience of providing support for software applications (Desirable)
- Experience of customer service
- Some knowledge of SQL databases
- Experience of remote support (Logmein/teamviewer or similar)
- IT proficient, able to troubleshoot software issues, confident to install/uninstall programs.
- Proficient in the use of Office applications: Word, Excel, PowerPoint, Outlook
- Basic understanding of Server Architecture
- Good phone manner

Benefits: 24 days per annum holiday, pension scheme

To be considered for this role, please apply with a copy of your updated CV and covering letter.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

Contact Details:
Additional Resources
Tel: 0845 450 6635
Contact: Jonathan

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