Secured Sales Team Manager

Job Type:
Job Sector:
North West
£30,000 to £50,000 per annum
Salary Description:
£30000 - £50000 Per Annum OTE + Excellent Benefits
Job Ref:

Do you have proven experience of managing teams within a financial services environment?

If the answer is YES, we are now recruiting for a Secured Sales Team Manager within our Second Charge Mortgage Department and would like to speak to you!

- Basic salary is between £30,000 - £35,000 DOE
- OTE up to £50,000
- Contributory pension scheme
- 33 days holiday including bank holidays
- Westfield Healthcare
- Holiday buy and sell scheme
- Opportunities for internal progression and development
- Friendly work environment
- Zest - Events club run by staff for the staff
- Plus much more!

These are just a few reasons our to join our supportive team as a Secured Sales Team Manager!

We work with some of the most prestigious and growing financial institutions globally and as a leading UK lending platform we have won numerous awards including Best Use of Technology in Secured Lending, Broker Service Excellence and more recently Best Secured Loans Broker of the Year.

What will you be doing?

As our Secured Sales Team Manager, you will manage, motivate and develop a team of Second Charge Mortgage advisors and Second Charge Loan Processors to ensure the delivery of a first class customer journey by maximizing customer satisfaction and conversion through providing "right customer outcomes". You will manage the team to ensure this is running efficiently, providing an excellent service to customers. Secured Sales Team Manager duties include:

- Demonstrate values, behaviours and general conduct in line with company standards
- Attend training sessions when required to guide with performance
- Motivate the team to ensure they achieve individual and team targets.
- Regular performance management of team members
- To optimise ways of improving conversion of loan applications within the team whilst minimising the reasons for Not Proceeding with (NPW) cases.
- To communicate information and take feedback from the team, through briefings and monthly meetings.
- Proactively plan and manage resources within the team to ensure that in the case of holidays and absence workload is redistributed.
- Actively participate in management meetings and demonstrate a commitment to achieving corporate and departmental objectives.
- Receive and deal with first stage complaints with the aim of resolving them to the customer's satisfaction and where this is not possible, escalate the complaint in accordance with defined procedures.
- Support and develop Specialist Sales Advisors whilst achieving the professional required in order to provide an advised sale.

What do you need?

- CeMap qualified
- Experience of people management in a customer services and a sales environment
- Ability to communicate effectively both orally and in writing across a wide range of audiences
- Ability to lead an develop a team of direct reportees
- Strong interpersonal skills, with the ability to communicate across all levels
- Self-motivated with ability to work independently and under pressure
- Ability to support a team with a range of issues
- Complaints handling experience

If this sounds like the right career move for you, click apply for our Secured Sales Team Manager role.

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.

Contact Details:
Tel: 02392856811
Contact: Abbie Hodell

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