Customer Service Adviser

Job Type:
Job Sector:
Customer Service
North West
£18,500 to £18,500 per annum
Salary Description:
Up to UKP 18500 per year
Skipton Building Society
Job Ref:

Job Introduction

If you
are brilliant with people and have an enquiring mind you have the opportunity
to join something special. We’re looking for someone to join our team and
become one of the faces of Skipton in your area. Skipton are the fourth largest
building society and we are looking for a Customer Relationship Consultant in
your local branch.

Main Responsibilities

What you’ll do for our customers: 

As a
Customer Relationship Consultant, you’ll be engaging in conversations to find
out our customers needs and providing information to customers about the full
range of financial products and services that we offer. By really listening to
and getting to know our customers you’ll help them to review their
circumstances and proactively identify the most appropriate products to suit
their needs, all the while providing a straightforward, helpful service that
lets your enthusiasm shine through.In our
friendly working environment, you’ll play an important part in making the most
of every conversation with every customer, face-to-face or over the phone. So,
whether you’re promoting a new product or resolving a problem, you’ll always
place our customers’ needs at the heart of everything you do and provide a
first-class service every time.

Ideal Candidate
What qu
alities are we looking for?

Being really passionate about delivering exceptional customer service
Enjoy meeting new people
Great listening skills
Excellent team work skillsGood attention to detailExcellent verbal and written communication skills
Having a good level of organisational skills

About Skipton Building Society

Skipton Building Society we are not just another Financial Services Institution
we are a mutual organisation, which means we are owned by our members and
believe in placing them at the heart of everything we do.  The same goes for our people. We can only be successful as a business if we
have great people and we believe in treating people as individuals. Our values
are Trust, Ownership and One Team which reflect the attitudes and way of
working everyone here displays on a daily basis, and which are key to the
delivery of the outstanding level of personal service we offer our
customers.  We’re committed to creating a diverse and inclusive workplace where every
colleague has an opportunity to fulfil their career potential. We respect and
appreciate the value that our colleagues’ unique differences can bring and
offer consideration for anyone seeking a more flexible work-life balance. If
you have a need for flexibility then please let us know.

Why Work For Us

What you'll get:In
return for all your hard work and commitment for our customers, we’ll give you
all the support and recognition you deserve. You can expect a structured
training and development programme tailored to your needs, keeping your product
knowledge up to date and becoming an expert at using our in-house systems. And,
in our Morning and weekly Training Sessions, you’ll be able to share advice and
experience with your colleagues. You’ll
have everything you need to keep
growing your skills and expertise.We’re
committed to paying our people fairly for the role they undertake and provide a
wide range of benefits to support our colleagues’ finances and wellbeing,
including our Employee Assistance programme, the opportunity to buy extra
holidays and shopping discount vouchers You’ll be able to shape your career within your team and can expect a structured learning and development programme where you’ll be valued recognised
and rewarded.  More information on our benefits can be found hereSkipton are an equal
opportunities employer and we welcome applications from all suitably skilled or
qualified applicants, regardless of their race, sex, disability,
religion/beliefs, sexual orientation or age


customer service, customer assistant, retail, sales, advisor, supervisor

Contact Details:
Skipton Building Society
Tel: 0200 000 0000
Contact: Sophie Harrison

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