Call Center Sales Executive

Job Type:
Job Sector:
Food, Beverage
East Anglia
Salary Description:
Stonegate Pub Company
Job Ref:

This is a really exciting opportunity to join our new call centre based in Derby on a temporary basis (Mid-September to mid-January)

Working within an inbound and outbound contact centre team, to support both our direct guests and agents. The role covers guest and agent contacts from initial Sales enquiry all the way through confirming the booking and potential amendments.

The primary focus of the role is to convert phone and email enquiries in bookings while achieve revenue targets and make sure that we answer every call and email.
•Hit personal and team KPI’s with call levels and processing time.
•Working towards call targets, convert Sales enquiry calls into bookings using our in-house booking system.
•Servicing existing bookings through our in-house Reservation System
•Perform against weekly/monthly department/personal KPIs
•Through regular monitoring, feedback and the QA process, ensure that high value guest enquiries are being converted and retained through their service experience
•Effectively handle enquiries and dealing with the customer and the site if needed
•Work under tight time lines for enquiry handling
•Flexible to work shifts Monday to Saturday 8.30am – 7.00pm
•Achieve service levels to ensure the Company; team and individual targets are met.
•Manage email inboxes, ensure that responses are completed within the required turnaround times
•Demonstrate flexibility to provide support and assistance to other departments when needed
•Attend regular 121’s with the Call Centre Manager to discuss performance against targets
•Ensure that all written responses are of a consistently high standard to prevent follow up emails


•Attend regular training to become brand, product experts within the company
•Be fully confident in using all of the tools that relate to the role MVG, Collins
•Demonstrate your knowledge when speaking to callers and agents- become a knowledge expert in your area

Contact Details:
Stonegate Pub Company
Tel: 0845 126 2944
Contact: Pauline Chidgey

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