Technical Support Executive

Job Type:
Permanent
Job Sector:
IT
Region:
South East
Location:
Hedge End
Salary:
£22,000 to £22,000 per annum
Salary Description:
�22k per year
Posted:
11/11/2019
Recruiter:
TalentSpa Recuitment
Job Ref:
NP/TSE

Technical Support Executive (nights)

Location: Hedge End

Salary: up to �22,000

Job Type: Full Time 4 on 4 off 19:30 - 07:30

This is an exciting opportunity to join our clients team, the business bringing revolution to the UK card payments industry focusing on system innovation and service excellence delivering card payment solutions to the wholesale, reseller and corporate channel. The business is looking for a skilled, dedicated and ambitious team member to support their customers with technical support queries and make their experiences the best they possibly can be.

To support their resellers and merchants and customers to ensure they get the best customer experience possible when managing our customers services when use their marketing leading technology service, card machines and online payments. This role will involve taking ownership of customer requests to find timely solutions enabling the customer to continue taking payments. They are looking for an individual that is passionate about customer service and exceeding customer expectations. The type of person they are looking for will have ideally had previous experience working within a technical support team (although this is not essential) and has an interest in technology although this doesn't necessarily have to have been within the card payments industry.

Responsibilities of the Technical Support Executive (nights):

* Be the first point of contact via phone, emails and webchat for new and existing customers taking ownership of their requests.
* Liaise with their esellers, merchants, partners and colleagues internally to ensure we capture all the necessary information to support their customers with a focus on technical support for card terminals, online payment services and technology platforms.
* Working with our partners including terminal manufacturers, acquiring banks and banking gateway providers as required to establish services and resolve challenges on behalf of our customers.
* Support order fulfilment including dispatching stock from site and updating stock records.
* Updating our internal systems through the stages of order, keeping our customers informed at every stage.
* Manage the out of hours escalation process during any unforeseen emergency to find a quick resolution limiting impact on service.
* Monitor multiple environments and assist with running penetration tests to spot potential environment failure.
* Communicate and co-ordinate with colleagues and other teams in the business to ensure we deliver upon our customers' expectations.
* A well-structured individual that can plan and manage their time effectively, being efficient, self-motivated and organised is essential.
* Can recognise and discuss additional services that may suite customers to enhance the service offered.

Requirements of the Technical Support Executive:

* Passionate about delivering the best customer experience possible.
* Ability to take ownership of customer requests and work with colleagues and other departments to ensure we deliver upon their customers' requirements and expectations.
* Excellent listening and communication skills, able to communicate with people at all levels.
* Well-structured and organised, able to prioritise work.
* Proactive, tenacious, committed and hungry to succeed.
* Ability to trace patterns and spot anomalies

Key Competencies and Behaviours:

* Equal, collaborative family - Our client treat each other with resp

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .
Email:

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