Customer Service Agent - Sales Support

Job Type:
Job Sector:
Customer Service
South East
£18,000 to £20,000 per annum
Salary Description:
�18k - 20k per year
Crunchposter Limited
Job Ref:

Customer Service Agent - Sales Support
�18,000 to �20,000 per annum plus benefits

Full-Time (basic hours are 9.00 a.m. to 5.30 p.m)

Universal Transaction Processing provides a range of market leading credit and debit card payment solutions to small and medium sized businesses within the UK.

The Customer Service Agent Role
Working as part of the Operations team, the Customer Service Agent - Sales Support will be responsible for resolving internal and external customer queries, escalating ongoing application and account queries to relevant managers and partners, providing support to expedite the approval process for new customer accounts, and ensuring all queries and concerns are responded to within the company's service level goals. Applicants should have a passion for providing high levels of service, and strong call-handling skills. The position is predominately focused on providing support to the company's sales force, acting as an ongoing point of contact and channel for escalation, spirited candidates with high energy and the ability to multi-task and prioritise as appropriate are preferred.

Duties and Responsibilities include:

* Rapidly develop a thorough understanding of the payments industry and the market sector we operate within, together with a thorough understanding of the services we have on offer;
* Assisting sales agents in an empathetic, persuasive, and confident telephone manner;
* Detailed knowledge of overall Customer Service processes & query resolution;
* Quickly develop an understanding of the end to end flow of new customer accounts through the company's set-up process;
* Provide end to end support for all sales agent queries from the initial call to resolution;
* Deal with agent and customer complaints in a timely manner;
* Take ownership over individual sales agent issues, either by resolving the issue directly or escalating them to the appropriate manager;
* Liaising with our Finance function in relation to commission queries;
* Remotely assisting agents with email account set-up queries;
* Where necessary, ensure that new Agents are hand-held through initial applications.

Requirements for the Customer Service Agent Role

Will be able to evidence...

* Excellent attention to detail and the ability to always produce accurate work which is clear and complete; Professional, clear and confident communication skills on the telephone;
* Excellent verbal, written and communication skills;
* Exceptional organisation and time keeping skills;
* A flexible working attitude;
* Excellent problem solving skills;
* A proven track record in a customer service role;
* Living within a reasonable commute of Reading.

If you feel you are suitable for our Customer services Agent position, please apply now.

Due to the nature of our business all prospective employment offers will be subject to a satisfactory disclosure from the Criminal Records Bureau in accordance with the Rehabilitation of Offenders Act 1974 and the Police Act 1997.

Contact Details:
Crunchposter Limited
Tel: 0 332 548 954
Contact: Recruitment Team

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