Digital Product Manager

Job Type:
Job Sector:
Marketing, PR
South East
£34,582 to £36,000 per annum
Salary Description:
4L - Up to £36,000
Saga Plc
Job Ref:

As a Group, Saga is taking to the seas in our brand new, luxury cruise ships, leading the market with innovative insurance products, and creating thousands of unforgettable memories for our loyal holidaymakers who are at the heart of the Saga brand.

This role is an important part of the Group Marketing team who strive to facilitate, to help and support the Membership function of the business.

Saga Group Digital have some ambitious plans for 2019 and beyond, a key one of which is continuing the growth of the online presence for Saga Possibilities and other group sites. As a result of this we have an exciting opportunity for a Digital Product Manager to help define and build the future of the Saga membership scheme across all digital platforms.

Reporting to the Senior Product Manager, as part of the Group Digital Team, you’ll build the future of the online presence of the Saga membership scheme and other group digital platforms.  You will own online platforms and be involved in strategy, planning and continuous improvement plans.  Working with internal and external teams to ensure the customer and internal stakeholder requirements are successfully defined and implemented across a number of digital products (apps, websites etc.).

You’ll prioritise initiatives based on strategic and commercially driven business cases, whilst championing a customer centric approach to product development, working with the broader business (digital teams, Membership and publishing) in the development and management of a Digital product roadmap.

And in return, you can look forward to all of the responsibility and involvement of an integral role, providing you with a rewarding and fast paced career with an excellent benefits package including life assurance, pension, high street and online discounts, and concessions for holidays and travel.
Job DescriptionThe standard benefits when you join Saga include:

Option to purchase a further 5 days annual leave per year
Free private medical insurance after 1 years service
AXA Be Supported
Apples Nursery (Folkestone only and on a waiting list basis)
Free fruit 
Give as you earn
Free eye tests
Honeymoon benefit
Salary finance
Discounts on Saga holidays and insurance products
A range of reductions and offers from leading retailers, travel groups and entertainment companies
Long service awards

Main Responsibilities
Being the business owner for the Saga Possibilities website, Possibilities apps, MySaga and other future digital spaces
Develop product vision, features and requirements. Framing product problems, opportunities and benefits
Design and UX lead
Understands the product proposition and it’s competitive and customer environments
Be the point person owning the digital platform and be the main business contact for decisions, ongoing improvements and measurement
Build the roadmap for Saga Possibilities website, MySaga, Saga Apple store and any other future platforms
Define requirements for future plans and be involved in creating scoping documents alongside business analysts and project managers
Support the delivery of the digital experiences for specific target audience personas by being involved in IT sprints and working with web development, IT and UAT
Suggest optimisation and testing using personalisation to different customer groups
Sign off user stories and work completed in the sprints
Work with the Web Analyst to use analytical evaluation (Adobe analytics, Session Cam) & conduct competitor analysis or research to support product recommendations & design
Work with your UX & design teams to leverage excellent customer experiences (UX/UI) in solving experience challenges, developing visual concepts and designs
Work with project managers and business analyst to support and capture internal stakeholder requirements from across the organisation where required
Troubleshoot problems using analysis data and liaising with relevant contacts to implement changes
Report on product success

The Ideal CandidateCapability, knowledge and experience:

Demonstrable experience in turning business requirements into a live product in market
Strong digital capabilities and deep understanding of how digital solutions can improve customer experiences as well as application and conversion rates
Experience of managing multiple projects and stake holders in a fast paced, competitive environment
Experience of analytics tools and using data to help prioritise your roadmap
Familiar with Agile development methodologies
A track record of delivery using an iterative/agile methodology (e.g. Agile/SCRUM) and experience of agile collaboration tools (e.g. Atlassian Jira, Confluence) would be desirable
Attention to detail is a must-have with full end to end accountability of digital delivery from requirements, development, testing, deployment and tracking
Excellent written and verbal communication skills
Professional, confident, enthusiastic and committed
Logical, analytical thought process with key attention to detail
Ability to thrive in a fast paces environment where you may need to change thinking / direction at any given moment
Ability to breakdown complex information and present it in an easy to understand way
Excellent communication, presentation and organisational skills
Excellent track record in delivering change and completing projects, Experience working to tight timelines in a project environment, able to prioritise
Experience working across complex businesses and managing different stakeholders

Education and qualifications

Good Secondary education
Agile, project Management qualifications desirable

Personal characteristics

Collaborative, motivated with positive attitude & energy
Entrepreneurial, proactive approach, focussed on business objectives  
Ability to iterate ideas and solutions efficiently and intelligently  
Excellent written and verbal communication skills 
Professional, confident, enthusiastic and committed 
Ability to clearly and effectively communicate ideas and solutions to teams and stakeholders   
Excellent attention to detail

About The CompanyWhen you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. 

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities. If you need support at any point with your application please let us know as we will be happy to help.

Learn more about the Saga business by watching our Saga plc results for the financial year 2018/2019

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.


Contact Details:
Saga Plc
Tel: 0200 000 0000
Contact: Luke Carter

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