Do you speak and write in German at a Native Level?
Can you speak and write in English?
Are you looking for a new opportunity in customer service with a dynamic forward-thinking business that offer a fantastic working environment?
Since 1994, Our Client has been providing outsourced (QA) Quality Assurance, Customer Experience and Localisation Services to the Interactive Media, Internet of Things (IoT), Technology and e-Learning markets and we are delighted to be recruiting for a team of German Customer Support Representatives, to work as an ambassador for their brand providing 1st line Technical and Customer support to their clients’ German-speaking customers.
We are looking for candidate who are confident, calm, technically minded and have a pro-active and positive "can do" attitude and who can communicate at a Native Level in German and English. If you think this is you then please read on – We would love to hear from you !!
What the role involves
- Ensuring customers queries are answered with the aim of a first-time resolution and ensuring all responses are provided with excellent attention to detail, care and professionalism.
- Ensuring queries are responded to within agreed response times and that all customer communications are dealt with to provide solutions as a priority.
- Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue.
- Communicate effectively whilst working within a dynamic team structure with individual and shared team objectives. It is your responsibility as a team member to ensure the best customer care experience is given to all customers
- Maintaining a world class, dedicated service, focused on exceptional responses and excellent quality.
- Working with your colleagues across the wider customer community to identify any trends in any customer queries.
REQUIREMENTS
What we’re looking for
- Native level fluency in German & English, particularly reading & writing.
- Previous experience in a customer care role (contact centre a plus but not essential).
- The ability to analyse and execute technical customer service issues with a focus on providing a superior and positive customer experience & outcomes every time.
- Self-motivated and a proactive attitude with the ability to work productively and collaboratively within a multilingual team.
- Excellent attention to detail with strong communication and a logical, methodical approach with good analytical, PC and problem-solving skills.
- Previous experience of technical support or using live chat would be highly advantageous.
- Knowledge of the current generation of games consoles and PCs, and the latest mobile platforms.
- An interest in and understanding of the video game industry would be advantageous.
BENEFITS
What our client can offer
- Working hours 9am until 6pm Monday to Friday (40 hours week)
- 3-month fixed term contacts with an opportunity to go permanent or move into other roles with-in the business
- An opportunity to work for a market leading pre-eminent global provider of specialist services to the games industry
- Full training and the opportunity to work on some of the biggest games’ titles in the world.
- Competitive Salary, holidays, regular team competitions with great prizes’ and inclusion into an extensive social calendar.
- Our client always looks to develop their people and look to promote internally.
- The studio that you will work from has some of the best views of Glasgow and is located next to the City Centre/West End, with excellent transport links.
On-site amenities include a café, nursery, ATM, car valeting/charging, dry cleaning, free cycle checks & parking with access to a variety of local
