Senior In Hall Operations Manager - Excel - London

Job Type:
Job Sector:
Food, Beverage
£45,000 to £45,000 per annum
Salary Description:
Up to £45,000 depending on experience plus benefits
Compass Group
Job Ref:

ExCeL London, the exhibition and international convention centre, is the host venue for a variety of events from award winning exhibitions and conferences to international association meetings, product launches, banquets, award ceremonies, sporting events and great days out.

Levy UK are looking to recruit a Senior In Hall Operations Manager to manage our high volume and constantly evolving retail offer across 6 different brands over 13 different areas including 2 seated areas, plus, so much more!

If you have experience in strategically planning and overseeing high volume multiple retail concepts, are team and customer focused and are looking for a challenging and rewarding role within a company that supports growth - we want to hear from you!
Job Description
Up to £45,000 depending on experience plus benefits
5 out of 7 flexibility required
Excellent career progression and development opportunities
A high profile, key contract with lots of scope for innovation and autonomy 

Main Responsibilities
Fully responsible for the Concession team within Excel, Levy UK venue which consists of 6 different brands across 13 different areas including 2 seated areas - plus so much more.
To inspire the team to deliver exceptional service to our clients and guests through the Levy Difference
To support and lead the Concession staff and managers to ensure operational excellence and efficiency at all times aiming to exceed the client and guest expectations.
To review the Retail business and performance  and ensure delivery of key financial targets and customer feedback targets of 90%
To support the Concession team in continual development of the business using new products, service techniques and other efficiencies.
To demonstrate full alignment to our Levy UK vision and values by doing the right things and celebrating successes
Living the Levy Difference in everything we do.
Lead the day to day Retail operation for event days.
Oversee the set up and clear down on non-event days

The Ideal Candidate
Confidently able to manage a multi-million £ turnover within a mixed portfolio of outlets across both event catering and fixed units
Multi-site / outlet management essential
Senior management presence to engage with peers and functional specialists, so that all are focused on delivering a consistently great product.
Positive and passionate focus on food – a natural passion for  food and hospitality
Experienced in leading the implementation of change programmes to deliver operational benefits.
Comfortable working within brand guidelines to deliver results
Experience in fast paced multiple food and retail outlets
Excellent communications skills – able to influence at all stakeholder levels
Experience of working with a varied client group
Previous P&L accountability and strong financial acumen
Demonstrates flexibility and agility
Calm and structured approach, coupled with resilience and problem-solving skills
Entrepreneurial spirit

About The CompanyLevy Restaurants UK is the sports, leisure and hospitality sector of Compass Group UK& I and British partner to Levy Restaurants US. A hospitality market leader, Levy Restaurants provides individual character to each of its clients through focusing on delicious food, great atmosphere and legendary service.

Please note: This vacancy may close before the advertised end date.

Contact Details:
Compass Group
Tel: 0121 457 5000
Contact: Yasmin Ali

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